Issues to import a video file (MOV) into Premiere Pro : only the audio but not the video

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Hello, for 3 weeks, when I try to import a video file (MOV) into Premiere Pro and then drag it onto the timeline, there is only the audio but not the video. Can you please help me?

Thank you,

Camille

Ann BensCorrect answer

Community Expert

Most common user error is not source patching the track.
Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.

Ann Bens

Correct answer

Community Expert

Most common user error is not source patching the track.
Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.

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G

garym76011461

Participating Frequently

These answers do not solve the problem. I suspect it is a codec issue. I tried loading Quicktime player as suggested that has also not worked.

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B

Boggled

Participant

I'm having the same issue. Were you able to find a solution to the problem?

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