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Sanghita0101
Participant
February 17, 2021
Answered

Issues with NVIDIA(R) GeForce RTX(TM) 2060 6GB GDDR6

  • February 17, 2021
  • 2 replies
  • 1889 views

Hi! I am new to Premiere pro. Just bought a PC with NVIDIA(R) GeForce RTX(TM) 2060 6GB GDDR6. Everytime I try using Premiere Pro it shows an system error message - "unsupported video driver" - how should I fix it? Although the dialogue box gives me an option of carrying on without fixing it - but it also says that taking this choice I might face degradation, data loss etc. I'm here if any one of you could help me fix this. 

Thanks in advance

Sanghita

    This topic has been closed for replies.
    Correct answer Jenny5C73

    Hi.  I don't know if you've already tried this.  But I was able to get these messages eliminated by contacting the Nvidia online chat support.  They took me through a step by step process that replaced the current driver I had, the Nvidia GeForce RTX 2070 on a brand new laptop, and installed a custom driver.  There are too many steps for me to remember, but I highly recommend you go directly to Nvidia. That error message is gone now for Illustrator, Premiere, etc.

    I really think that the Adobe team should be more clear on what exactly needs to be done in these situations.  We all spend so much money both for the Adobe Product, and for cutting edge computers, to do our work. I've seen so many comments with people having these error messages, and no clear direction from the team. Hopefully that can be improved.  Thanks, hope this helps.

     

    2 replies

    J
    Jenny5C73Correct answer
    Participant
    February 21, 2021

    Hi.  I don't know if you've already tried this.  But I was able to get these messages eliminated by contacting the Nvidia online chat support.  They took me through a step by step process that replaced the current driver I had, the Nvidia GeForce RTX 2070 on a brand new laptop, and installed a custom driver.  There are too many steps for me to remember, but I highly recommend you go directly to Nvidia. That error message is gone now for Illustrator, Premiere, etc.

    I really think that the Adobe team should be more clear on what exactly needs to be done in these situations.  We all spend so much money both for the Adobe Product, and for cutting edge computers, to do our work. I've seen so many comments with people having these error messages, and no clear direction from the team. Hopefully that can be improved.  Thanks, hope this helps.

     

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      February 21, 2021

      With all due respect making sure all software/drivers are up to date is basic computer managment.

      Its a well know fact socalled new computers/laptops come with old drivers.

      J
      Jenny5C73
      Participant
      February 21, 2021

      With all due respect, there are clearly enough people asking this question, and not knowing that answer, that I would not assume that everyone knows this.  

       

       

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        February 17, 2021

        Do not count on Windows to be fully up to date when it comes to device drivers
        Go to the vendor site to be sure you have an updated driver for your graphic adapter
        •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
        ••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
        •••such as https://www.nvidia.com/en-us/drivers/results/170344/

        There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

          S
          Sanghita0101Author
          Participant
          February 17, 2021

          Thank you so much, John, for your kind reply. I'll try following the routes that you suggested and see if this is fixed. 

          Regards

          Sanghita

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