Skip to main content
N
Nooooj
Participating Frequently
August 13, 2024
Answered

Issues with Transcription in Adobe Premiere Pro - Transcript Disappearing & Autoscrolling Bugs

  • August 13, 2024
  • 5 replies
  • 1148 views

Hi everyone,

 

I’ve been facing some frustrating bugs with the transcription feature in Adobe Premiere Pro. Occasionally, the transcript just disappears, forcing me to restart the program to get it back. Additionally, the autoscroll feature isn’t working correctly—it’s not syncing properly with the audio, making it difficult to follow along while editing.

 

Has anyone else experienced these issues? If so, have you found any solutions or workarounds? This has been a significant disruption to my workflow, and any advice would be greatly appreciated.

Thanks for your help!

    Correct answer Kevin J. Monahan Jr.

    Hi @Nooooj,

    Thanks for filing your bug report. I am glad that one of our best Adobe Experts has addressed the issue and is working with you.

     

    After trying @Stan Jones' troubleshooting steps, please report back as to the condition of your project. I hope your issues will have subsided afterward. Do let us know!

     

    I apologize for this problem.

     

    Thank You,

    Kevin

    5 replies

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    August 29, 2024

    Moving to the "Discussions" forum while we await your response, @John3358117228k7.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    August 15, 2024

    Hi @Nooooj,

    Thanks for filing your bug report. I am glad that one of our best Adobe Experts has addressed the issue and is working with you.

     

    After trying @Stan Jones' troubleshooting steps, please report back as to the condition of your project. I hope your issues will have subsided afterward. Do let us know!

     

    I apologize for this problem.

     

    Thank You,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Stan Jones
      Community Expert
      Stan JonesCommunity Expert
      Community Expert
      August 14, 2024

      Thanks for the info. Let us know if you see any pattern.

       

      Stan

      N
      NoooojAuthor
      Participating Frequently
      August 14, 2024

      The version is 24.5.0 (I auto update my creative cloud so it's always the latest one) and yes it's a new project. I've edited multiple projects now but it has the same issue from time to time but will try what you suggest if I have the time.

      Stan Jones
      Community Expert
      Stan JonesCommunity Expert
      Community Expert
      August 14, 2024

      This is not generally a problem, but I think there have been reports.

       

      What version of PR are you using? Is this a new project started in your current version?

       

      Some of these odd problems can be sorted by resetting. Resetting the Workspace and, if unsuccessful, Resetting Preferences, may be helpful. If you reset preferences without being prepared, you can lose customization. See this page to avoid those problems:
      https://helpx.adobe.com/premiere-pro/using/reset-preferences.html

      Stan

       

       

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices