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Known Participant
January 2, 2020
Question

IT Professionals who support Adobe Premiere Pro?

  • January 2, 2020
  • 8 replies
  • 2528 views

Been a Premiere Pro user for 10 years. Seems like no matter what I do, I deal with freezes and crashes. I recently purchased a great laptop for editing and lo an behold, still freezing. I've spent countless hours on these forums (which are awesome!) troubleshooting and lo and behold, still dealing with freezing and crashing. I'm good at video editing but IT is not my strong point!

I'm wondering whether anyone know of any IT people who specialize in this that can be hired to troubleshoot the software? I'd love to be able to have someone who really "gets" this go through my laptop and figure out/repair the issue.

Hope this is an appropriate question for the forum.

Thanks!

This topic has been closed for replies.

8 replies

rmexpress22
Inspiring
January 11, 2020

Do you do any "optimizations" to your system, like, turn off virtual memory, by any chance?

 

I don't have large projects that use 500gb of footage but I assume Premiere should be able to handle this as long as you're not playing a ton of footage at once. Even if you are, you would need a fair amount of ram and running out of memory will make any program crash, or run slow and then eventually crash.

 

When you first get a computer, you go through the setup, so on so forth, but do you change any system settings?

 

Known Participant
January 15, 2020

thanks for responding. None that I'm aware of...

DarrenManden
Known Participant
January 8, 2020

Hey there David,

 

How time sensitive is the project? I noticed that you initially posted this on the 2nd, and it's the 9th today, so if you still have time, I have a few questions:

 

How large is your internal SSD?

How much space is the footage going to need?

What ports do you have on your laptop?

 

Let's see if we can figure out a solution that will get you over this initial hurdle, and then we can look at how to avoid this problem down the road by figuring out a long-term solution as well.

 

Cheers,

 

Darren

Known Participant
January 8, 2020

Thank you!

My ssd is 1tb

laptop has usb 3.0

and a c port

 

currently I'm using the SSD for the program and the HDD for the video files.

 

What would you suggest?

DarrenManden
Known Participant
January 8, 2020

Oh cool! How large is the project? How much space do you have left on your SSD?

Peru Bob
Community Expert
Community Expert
January 7, 2020

Would you like me to move this to the Video Hardware forum?

You might get more hardware help there.

Ann Bens
Community Expert
Community Expert
January 3, 2020

Replace the spinning drive with a SSD.

 

Known Participant
January 7, 2020

Will do - but do you think that would cause freezing and crashing? The program itself is running off the SSD

Ann Bens
Community Expert
Community Expert
January 7, 2020

Its not the program its the footage.

Hdd is too slow for present day formats.

rmexpress22
Inspiring
January 3, 2020

Are you by any change using a really old hard drive?

 

There has to be a common denominator somewhere. You are one of the common demoninators. Maybe there's something you do with your workflow that creates issues.

 

Mine can run like crap sometimes but it doesn't crash.

Known Participant
January 7, 2020

No - the laptop is new...

Known Participant
January 3, 2020

Intel i7 8750h

32 gb ram

1 - SSD drive

1 - 7200 RPM HDD

NVIDIA GTX 1070 

 

Here's the format/codec from one of the clips:

Type: MPEG Movie
File Size: 21.14 MB
Image Size: 1920 x 1080
Frame Rate: 29.97
Source Audio Format: 48000 Hz - compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:00:10:15
Pixel Aspect Ratio: 1.0
Alpha: None
Video Codec Type: AVCHD H.264 4:2:0

Ann Bens
Community Expert
Community Expert
January 2, 2020

....and media used. (format + codec)

Peru Bob
Community Expert
Community Expert
January 2, 2020

I'm not an IT guy, nor expert in anything, but perhaps you could post your laptop specs.

Known Participant
January 3, 2020

double post deleted by mod.