Just a few things that could help Adobe to keep their customers happy

Hi,

I'm writing this message because Premiere Pro has been my favourite NLE since CS 5.5, but now I've started to feel like we're growing apart from each other. I'm also pretty sure that many others share similar experience. I know that this forums is mainly for users only, but I know that there are also people from Adobe.

I was truly enthusiastic When Creative Cloud came out. I was convinced that from now on Adobe will be more transparent and versatile with their development process, where users are envolved to create a tool that they want to use. After living few years in post-CS era I can tell you that none of these expectations have turn into reality. Latest release is still having same bugs that existed in a previous version (like lost render files and glitcy noise caused by Dynamics-effect for example) and none of those features that me and hundreds of other users have requested over a year ago has not been implemented. At the same time Adobe is posting me on facebook and telling how David Fincher asked for these features and they get it done in a week. How about the rest of us who are not David Fincher? Should we just wait and pray that David is running against the same wall with us so Adobe could finally fix those bugs that we have found years ago?

Don't get me wrong, It's nice to have all these new features but I would be even nicer to have a software that operates as expected. As the name "Premiere Pro" states, this is a tool for professionals and I'm quite sure that most professionals would say that the most important feature for any tool is reliability. As a professional user I would appreciate if you could focus more on fixing bugs and improving stability and performance than developing shiny new toys.

Whenever a new version of Premiere Pro is released it should be fixing all bugs (or atleast those which are not hardware related) that occured in previous versions.

It would also be nice that If Adobe could keep their list of known issues updated and actually answer to the feedback that is given either here or in uservoice.com.

Do's:

• Keep in touch with users and answer to all feedback
• Fix bugs
• Improve stability and performance overall
• Implement features that users (including David Fincher) are asking for

Dont's:

• Remove features that users are using
• Implement features that only marketing team is asking for
• Implement features that no one is asking for

Thanks for reading this! Let's hope that things will get better in the future.