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P
PoulT
Known Participant
January 22, 2020
Question

Keeps asking me to update the graphics driver

  • January 22, 2020
  • 3 replies
  • 9187 views

Since the last 2 or 3 upgrades I have this problem:

When I start Premiere, it tells me that my graphics driver is outdated and I should upgrade.

If I continue with the old driver, the program crashes.

So I download and install the driver, restarts my computer, and now Premiere works.

But the next time, after my computer has been shut down, it all starts all over again. Meaning that each time I want to use Premiere, I have to do all this work.

What is the problem? does windows uninstall the driver again or is Premiere unable to recognize the driver?
It's pretty annoying.

 

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 22, 2020

Well, where is your monitor cable connected... to the backplane of the motherboard, or the nvidia output?

P
PoulTAuthor
Known Participant
January 22, 2020

I have no monitor cable - it's a laptop

R
RjL190365
Legend
January 22, 2020

Unfortunately, like most laptops it requires the integrated Intel graphics enabled just to run at all. And if your system is from the Kaby Lake era, the OEM-specific version of the Intel driver it requires dates way back to 2017, and will not let you install a generic Intel driver on top of the OEM-specific driver at all.

 

The only way to fix that would be to completely uninstall all traces of the OEM-specific Intel driver, and then try to download and install the latest generic DCH Intel driver.

 

Randall

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 22, 2020

>why is Premiere using the Intel Graphics and not the Geforce?

 

For dual video read below
-https://community.adobe.com/t5/Premiere-Pro/Premiere-Pro-could-not-find-any-capable-video-play-modules/td-p/4166501
-Use BIOS https://community.adobe.com/t5/Premiere-Pro/quot-could-not-find-any-capable-video-play-modules-quot-error/td-p/4270497 to select a display adapter
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-optimus-technology/2

P
PoulTAuthor
Known Participant
January 22, 2020

Weirdly, if I open the Acer control panel, it says that

Graphics card 1 : NVIDA

Graphics card 2: Intel

 

So I find it strange that Premiere is using Intel.

I'll try to disable Intel in BIOS and see what happens.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
January 22, 2020

What model video card?

What number driver is installed?

P
PoulTAuthor
Known Participant
January 22, 2020

I'm on a ACER Nitro 5 with a NVIDIA Geforce GTX graphics card.

The driver I install is the one linked to from the error message - I don't remember the number right now.
But after installation I checked it and it was the number that Premiere told me was the latest.

When I open GForce Experience, it say that the driver is 441.87  but Premiere ask me to install an Intel Graphics driver 24.20.100.6286 .  

I apparently have version 22.20.16.4749 - But I have installed the version Premiere is using at least 10 times over the the last month - and it worked after that - until I shut down the computer.

But why is Premiere using the Intel Graphics and not the Geforce?

 

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