We are aware of an issue affecting some users in Premiere Pro version 24.2. A crash may be experienced when accessing or using text styles in Essential Graphics. Here are some of the errors being reported by customers: Crashes when trying to drag a text style saved in the bin to the timeline Crash dialog appears after trying to save a text style An error occurs when moving between files when multiple projects are open While we track down the source of this crash, we have decided to pull the 24.2 release from the Creative Cloud Desktop application. This issue is only known to affect Premiere Pro. Workarounds and recommendations: Revert back to 24.1 or Update to 24.2.1 (once it is available)

Principal Product Manager

Question

Known issue: Crash when using text styles in Essential Graphics panel

Forum|Forum|2 years ago
February 8, 2024
5 replies
776 views

We are aware of an issue affecting some users in Premiere Pro version 24.2. A crash may be experienced when accessing or using text styles in Essential Graphics. Here are some of the errors being reported by customers:

Crashes when trying to drag a text style saved in the bin to the timeline
Crash dialog appears after trying to save a text style
An error occurs when moving between files when multiple projects are open

While we track down the source of this crash, we have decided to pull the 24.2 release from the Creative Cloud Desktop application.

This issue is only known to affect Premiere Pro.

Workarounds and recommendations:

Revert back to 24.1

or

Update to 24.2.1 (once it is available)

This topic has been closed for replies.

Stan Jones

Community Expert

The Beta version crash issue reported here was unrelated to the "Known Issue" crash that is the subject of this thread. Beta 24.3.0 Build 33 introduced an error that was fixed with Build 36.

https://community.adobe.com/t5/premiere-pro-beta-bugs/workspace-errors/idc-p/14434980#M2143

Stan

B

Benjamin35184718w6gn

Participant

We keep getting this error whist working on our current ad campaign. Thanks for the reply, super useful.

Tom
Video editing specialist at AquaSwitch
"Get the best business gas prices today"

nino porcelli

Participant

intato come lavoro mi dite cosa devo fare? il problema della non aperura riguarda sia ip premiere pro che il premiere pro beta. resto in attesa di una sollecita risposta

MyerPj

Community Expert

We're getting more and more people posting re: the beta, here in the regular PP forum.

K

Kai32475694ezjz

Known Participant

Hello,

Have been working in Premier Pro (Beta) 24.3 and all of a sudden it keeps crashing on me. It was previously crashing everytime I was trying to blur, and now it is crashing when I am doing a simple playback to check content.

Wondering if there is a workaround to avoid this crash (did it 4 times this morning then has run great until just now and has crashed 5 times this afternoon).

Thanks for the help!

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