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J
J-D-F
Known Participant
September 9, 2023
Question

Latest version is buggy slow and unusable

  • September 9, 2023
  • 2 replies
  • 599 views

24fps 4kRAW with mono VO and stereo audio on a fully loaded m1 laptop with plenty of IO from SSD should not drop frames or make loud audio pops and glitches during a pre-rendered playback. What are you guys doing? Can we please spend some time on stability before your next release? 

What's the point of racing to release bleeding edge Artificial Intelligence auto-editing for TikTok uploads if basic audio and video playback doesn't work? It's a good thing I kept the previous version running. 

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    2 replies

    J
    J-D-FAuthor
    Known Participant
    September 9, 2023

    23.6.0 Build 25
    No plugins used or installed, it's vanilla


    16.2-inch MBP

    64GB unified memory

    8TB SSD
    10-core/32 graphics cores
    I've tied internal drive, as well as high-speed RAID over thunderbolt 3. Both of them behave the same way. I thought maybe the footage was damaged so I shot some different footage on a different card and tried that, but it's still causing issues. 

    Footage is REDCODE RAW camera is Red Weapon on latest build 7.4.1
    Shot at 4k
    No color added, only metadata


    The same project in the previous version doesn't drop frames or cause audio issues. The audio drop is really problematic because the sound gets really loud but the waveform is ar -0.3 dB. Also the audio issues don't happen in the same place nor do they necessarily happen at a cut/splice.

    The audio VO was recorded in Audition
    Mono AIFF 32Bit float 48000khz set to both channels
    and the music was from premiumbeat.com (Stereo WAV).
    16Bit intiger 48000khz

    The project is about one minute long. I have the Adobe suite installed and turned off all background crap just in case. I tried a different user logged in to the same computer. If i had a different computer I would try that, but this is all I have except for some older Macs. I was tempted to uninstall the other Adobe software in case it was causing some issue, but the previous release of Premiere (23.5) is the version that works. 

    I see in 23.6 there was an audio fix that sounds similar to my problem, but no idea if that's what it is. 

    I understand that there are people using adobe without problems, but I've seen similar audio issues crop up that are very similar to this at least once a year. I get that my camera is older, and the music is 16-bit, but certainly Adobe is backward compatible with gear and files that are less than ten years old? Certianly not everyone is shooting 8k RAW FF (or whatever 12k BMPCC BRAW), and certainly Adobe isn't geared to only the bleeding edge? I can't imagine why something that worked now doesn't. 

    J
    J-D-FAuthor
    Known Participant
    September 9, 2023

    I had an idea as I was typing the previous message. I think it is related to the preview that Adobe is generating. in 23.6 If I preview the timeline while yellow it drops frames but doesn't have the audio issue. If I pre-render the sequence and play it back while green it causes issues, and the audio issues don't happen in the same place. The weird thing is that on 23.5 it doesn't have a problem with the preview or without it. 

    Previews are QuickTime Prores 422 LT 4096x2160
    Audio sample rate is 4800 Hz
    Composite in linear color is checked

    J
    Community Expert
    John V KnowlesCommunity Expert
    Community Expert
    September 10, 2023

    If you export a ProRes LT file from your timeline, do the issues also show up in the export?

    Also, when was the last time you dumped your media cache?

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      J
      Community Expert
      John V KnowlesCommunity Expert
      Community Expert
      September 9, 2023

      Understand your frustration, but just know that there are many users working with the latest release without issue. With that hardware you definitely should not be having problems so we need to look closely at the details; there may be a configuration error or issue with your footage that we need to look at. For example I recently helped a student with an issue on a brand-new M1 laptop that turned out to be an Apple-related permissions error, nothing to do with Adobe.

      Can you start by giving us COMPLETE details on your system -- RAM, cores, OS version -- as well as your footage? We need to know the exact CODEC and audio specs as well as where it is stored (internal or external drive). Also, the exact veriosn of Premiere Pro, your sequence settings and preview render codec. The more details the better; you may think something would be of no consequence but it's often the littlest detail that gives us a clue as to what the problem is.

      Thanks!

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