latest version of premier pro keeps freezing when i try to upload videos

Forum|Forum|6 years ago
January 16, 2020
2 replies
255 views

I was using it yesterday with no issue and now today, it will start up and be totally fine until I try to upload more than one video. then it will freeze. adobe rush does the same thing

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Peru Bob

Community Expert

What are the complete computer specs, including hard drives, (how many, what kind, what is on each, and how full)?

M

Michael Grenadier

Legend

do you mean "importing" a video? Please tell us the properties of the videos you're trying to import? Are they different then the ones that worked yesterday?

MediaInfo is a great tool for finding out the properties of the files

https://mediaarea.net/en/MediaInfo/Download

Also, people are reporting problems with CC2020, so you might want to go back to 2019

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