Skip to main content
E
EkonG
Participant
November 29, 2023
Question

Launch Problems regarsind license

  • November 29, 2023
  • 2 replies
  • 420 views

When I want to launch any Adobe Programm, it says that my license is expired. However this is not the case. I checked my subscription as well as my payment method and everything is in order. When I use Adobe Acrobat for exaple, I can use it in the browser but not the program on my laptop. I tried logging out and in, as well as un-installing and re-installing the programs but that didn't work.
How can I fix this problem?

This topic has been closed for replies.

2 replies

E
EkonGAuthor
Participant
November 29, 2023

Yes! I checked that too and made sure it was the same account as in the applications themselves and it is all the same account. The applications still aren't working.

mattchristensen
mattchristensen
Legend
November 29, 2023

@EkonG I'm sorry that's happenening. The first step is to confirm that the account you're signed into with Creative Cloud on your computer is the account with the active subscription plan. Go to account.adobe.com, sign in, and click on Plans and Payments and the top, then Plans to see what your account has access to. You should look for either "Creative Cloud All Apps" or just "Premiere Pro" there. If you don't see it, that is why you are seeing this message when you launch Premiere Pro.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices