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3 replies

P
Pao5C52Author
Participating Frequently
April 12, 2022

To all coming across this post- It has not been resolved yet and the employees have stopped replying to my messages.

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
April 13, 2022

Hi Pao,

Sorry! Kindly send the Adobe team member a private message. Click on their link and send a message from their profile. If they do not respond in the next 72 hours, send me a message, and I will contact them internally to escalate your case. Would that be OK?

 

Thanks!
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    P
    Pao5C52Author
    Participating Frequently
    May 23, 2022

    Supriyak has been in touch since and has been of much help.

    S
    Adobe Employee
    supkat
    Adobe Employee
    March 14, 2022

    Hi,

    We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    You'll get a zip file generated, could you please send the name of it?
    It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
    This might help us to understand the root cause of the problem.

    Thank you,
    CCLibraries Team

    P
    Pao5C52Author
    Participating Frequently
    March 15, 2022

    Hi, I see the person above does not have Adobe employee status;

     

    The name is AdobeLogs_20220315_085513_296-win-GS.zxp.

     

    I have uploaded it as well. Please advise.

    S
    supriyakatiyar
    Participant
    March 14, 2022

    Hi,

    We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
    https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
    You'll get a zip file generated, could you please send the name of it?
    It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
    This might help us to understand the root cause of the problem.

    Thank you,
    CCLibraries Team

    P
    Pao5C52Author
    Participating Frequently
    March 15, 2022

    Hi,

     

    The name is AdobeLogs_20220315_085513_296-win-GS.zxp.

     

    I have uploaded it as well. Please advise.

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