Loading essential graphics stuck at 15%

Question

This issue occurred first at 23.5, and it continues after updating it to 24.5.

When I drag and drop the mogrt on a timeline, "Loading essential graphics" popup would stuck at 15%.

It doesn't matter the mogrt is a stock one, which is provided by default. However I found that only the mogrt files contained in folders starting with [AE] makes problem, such as Sports Package or Video Gaming Package. It also occurs with the mogrt made by myself at AE.

I don't use any external plug-ins.

I already tried uninstall and reinstalling with CC Cleaner.

My graphic driver is already updated.

My AE version is also 24.5.

My desktop spec:

OS: Windows 10 Home

CPU: AMD Ryzen 5 7600X

Memory: 32GB

Graphics: NVIDIA GeForce RTX 3060

Can anyone please help me?

Theresa Rostek · Answer

Hey @Trigonotis,

Sorry to hear you're running into issues. Can shut down Premiere Pro and look at the following folders and see how full they are? (Change out the <username> for your computer's account name)

C:\Users\<username>\AppData\Local\Temp\com.adobe.ae.cap\Premiere Pro

C:\Users\<username>\AppData\Local\Temp\com.adobe.ae.cap\Premiere Pro (Beta)

Try deleting the files from these folders, launch Premiere and see if the issue resolves?

Thanks!
Theresa

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