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Wasawat22147285pp9u
Participant
January 14, 2022
Question

loading motion graphic template stuck at 15%

  • January 14, 2022
  • 2 replies
  • 1373 views

I have problem with loading motion graphic template it stuck at 15% for long time. In AE it work but in Pr is dosen't I use Pr version 22.1.2 

Thank For help

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2 replies

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Patrick28189741walj
Participant
February 27, 2024

I have the same issue 😞 I tried downgrading to older versions it didnt help. I think there is an issue with the dynamic link server. (yes I dissabled multi-frame rendering) 
it is super weird because I was just creating this motion graphics template I can import it in premiere but it freezes at 15%.
also I noticed I cannot manually link any dynamic link files because it keeps on loading forever.

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 7, 2024

Hi there!

Sorry to hear that. Does it happen with a specific template? Which version of both application are you using? 

Let us know.

 

Thanks,

KR

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Patrick28189741walj
Participant
March 8, 2024

Hi Kartika,
thx for reaching out. I am using the current software for AE and PR v 24.2.1
I tried downgroading until v 23.6.4 and there it worked I meanwhile use this version until the issue is resolved.
It can be the template that I am using no doubt but it is weird since it works in AE I can export it as a motion graphics template when I use it in the new version its not working when I use is in the old version it is working. I still think there is an issue with the dynamic link server, maybe it is my machine that is having troubles.
Best,
Patrick

nishu_kush
nishu_kush
Legend
January 14, 2022

Hi Wasawat22147285pp9u,

 

Welcome to the community and sorry for your issue.

Please test and see if it's happening with a particular template or all of them. If it's happening with all of the templates, try signing out from the Creative Cloud desktop app and sign back in.

Let us know if it helps.

 

Thanks,

Nishu

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Wasawat22147285pp9uAuthor
Participant
January 15, 2022

It's happening with a particular template not all of them. New template that I dowlode is stuck at 15% but template in program still work. I try to signing out and in from the Creative Cloud desktop app. But doesn't help.

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