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pilotman415
Participant
April 17, 2017
Question

Lost all markers even on Auto-Saved versions

  • April 17, 2017
  • 3 replies
  • 2123 views

I've been pulling clips from a series of interviews. When I find a segment I want, I add markers on the in and out points and color them accordingly. I have done this on all of my interview edits. Auto-save backs up every 5 minutes.

About 1.5 hrs into the project I got an error message that there was a problem and Premier needed to re-boot.  After it came back up, all of the makers had disappeared. No problem, I went back into an auto-saved file from ½ hr before and yet all the markers were missing from there also. When I clicked on the Marker menu drop-down, the "Clear all Markers" button is greyed out meaning there are no markers to erase.  I have gone all the way back to the 1st auto save file and none of them have any markers!

What gives? How could they have disappeared from even the auto save files? I opened another project that has markers and they;re all there, its just on this project that they're missing.

HELP!!!  Any idea how they could be erased form every auto-saved version?

This topic has been closed for replies.

3 replies

M
mchart
Participant
May 2, 2017

I have this issue too - hours of interviews painstakingly noted/ transcribed - opened my project this morning  - all markers gone.

Gone on all autosaves and backups too.

Write clip markers to XMP has been checked since start of project

Media is stored on a shared server.

Adobe needs to make it so this **CANNOT** happen. Huge huge flaw. Markers are a core part of organizing footage.

This will cost me days of extra time.

Every now and again something like this happens in Premiere and I realize how much i miss Avid guhhhhhhhhhhhhhhh.......

    Horshack
    Horshack
    Legend
    May 2, 2017

    Unless you need to share the marker information with others in your organization via media files then I would recommend unchecking 'write clip markers to XMP' - that way the markers will be stored in the project file instead and so will be backed up during the autosaves/manual backups of the project file.

    premieregal
    Community Expert
    premieregalCommunity Expert
    Community Expert
    April 18, 2017

    Hi PilotMan415 - Do you currently have "Write clip markers to XMP" turned on? If you do not, then this may be the reason the clip markers are missing.  Make sure it is checked.

    Horshack
    Horshack
    Legend
    April 18, 2017

    premieregal​, thanks for posting that reference to the clip markers XMP. Even when that option checked Premiere will still store the markers in the media file if the underlying media container supports XMP, which for example .mp4 does. If that's the type of container the OP is using (or another container which has XMP support) then the markers would be in the media files rather than the project/XMP - that at least would explain why the auto-saved versions of the project don't restore the OP's lost markers. The question then would be how the markers disappeared from the clip(s); perhaps it occurred during the Premiere crash the required a reboot and so they never were properly written out.

    Horshack
    Horshack
    Legend
    April 17, 2017

    Were all the clip markers you created from a single master clip (ie, creating cuts into your timeline from the same master clip)? If so then I could see the possibility that you accidentally performed a "Clear All Markers" action/shortcut, which would remove the markers from all the cuts you made as well since the markers are anchored in the master clip.

    As for why they're also gone from your auto-saves, that's more perplexing. Although one time I lost an hour of work because the auto-save functionality wasn't engaging because I was saving my project at an interval faster than the auto-save interval - for some reason that caused the auto-save logic to keep resetting its interval and not saving my most recent version of the file. Just to make sure that didn't happen for you, for the auto-save you went back 30 minutes prior does it have the cuts you expect to see in that time (ie, only the markers are missing and not any other elements of your work).

    P
    pilotman415Author
    Participant
    April 17, 2017

    Thanks for our reply. Yes I was thinking I might have accidentally done a “Clear All Markers” but that doesn’t explain why they’re gone from the previous Auto-Saves.

    I wasn’t doing any editing only marking sections of the clip so cant tell if the auto-save is working correctly. I also wasn’t doing any “Save”s manually.

    Horshack
    Horshack
    Legend
    April 17, 2017

    Btw do you remember the specifics of the Premiere error message you saw that necessitated a reboot? That might be an important clue.

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