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Known Participant
Dec 23, 2025 6:32 AM UTC
Question

LottieFiles Panel showing persistent Black Screen in Premiere Pro 2025

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I am experiencing a critical issue where the LottieFiles plugin panel displays a persistent black screen in Adobe Premiere Pro 2025 on Windows. Nothing loads on the panel interface.

Symptoms:

Initially, the panel flickered between navy and black screens.

Currently, it stays as a static black screen (Blank).

Other Adobe extensions and plugins work perfectly fine.

I have already tried the following troubleshooting steps, but none of them worked:

Reinstallation:

Uninstalled and reinstalled the LottieFiles plugin multiple times.

Reinstalled Premiere Pro (Tested on both v2025 and downgraded to v24.6.8).

Rendering Settings:

Changed Project Settings > General > Renderer to "Mercury Playback Engine Software Only".

Cache & Credentials:

Cleared C:\\Users\\[User]\\AppData\\Local\\Temp (Deleted all Adobe/CEP related files).

Cleared cep_cache folder.

Removed Adobe-related credentials from Windows Credential Manager.

Registry Settings (Important):

Verified that PlayerDebugMode is set to 1 in HKEY_CURRENT_USER\\Software\\Adobe\\CSXS.x (Checked for all versions).

I have attached a screenshot of the issue. Please advise on how to resolve this.

System Info:

OS: Windows 11

App: Adobe Premiere Pro 25.6.3

2 replies

Adobe Employee
Dec 26, 2025 2:39 PM UTC

Hi 이98A6,

 

We're sorry to hear about this. If you have tried reinstalling the plugin & trying it with different versions of Premiere Pro. We recommend checking with the plugin manufacturer for any info or updates they may be able to assist you with. 

 

Thanks,

Sumeet

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Ann Bens
Community Expert
Community Expert
Dec 23, 2025 11:10 AM UTC

As this is 3rd party software you will have to contact the vendor.

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