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Known Participant
December 23, 2025
Question

LottieFiles Panel showing persistent Black Screen in Premiere Pro 2025

  • December 23, 2025
  • 2 replies
  • 161 views

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I am experiencing a critical issue where the LottieFiles plugin panel displays a persistent black screen in Adobe Premiere Pro 2025 on Windows. Nothing loads on the panel interface.

Symptoms:

Initially, the panel flickered between navy and black screens.

Currently, it stays as a static black screen (Blank).

Other Adobe extensions and plugins work perfectly fine.

I have already tried the following troubleshooting steps, but none of them worked:

Reinstallation:

Uninstalled and reinstalled the LottieFiles plugin multiple times.

Reinstalled Premiere Pro (Tested on both v2025 and downgraded to v24.6.8).

Rendering Settings:

Changed Project Settings > General > Renderer to "Mercury Playback Engine Software Only".

Cache & Credentials:

Cleared C:\\Users\\[User]\\AppData\\Local\\Temp (Deleted all Adobe/CEP related files).

Cleared cep_cache folder.

Removed Adobe-related credentials from Windows Credential Manager.

Registry Settings (Important):

Verified that PlayerDebugMode is set to 1 in HKEY_CURRENT_USER\\Software\\Adobe\\CSXS.x (Checked for all versions).

I have attached a screenshot of the issue. Please advise on how to resolve this.

System Info:

OS: Windows 11

App: Adobe Premiere Pro 25.6.3

2 replies

Adobe Employee
December 26, 2025

Hi 이98A6,

 

We're sorry to hear about this. If you have tried reinstalling the plugin & trying it with different versions of Premiere Pro. We recommend checking with the plugin manufacturer for any info or updates they may be able to assist you with. 

 

Thanks,

Sumeet

Ann Bens
Community Expert
Community Expert
December 23, 2025

As this is 3rd party software you will have to contact the vendor.