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nattate
Participating Frequently
October 31, 2018
Answered

low level exception

  • October 31, 2018
  • 2 replies
  • 861 views

Downloaded 2019 PPRO CC - A warning popped up in the lower right corner when I started editing "A low Level exception occurred - AJA VFW dll (Get AVIC Codecs) Any recommendation for this, I am not familiar with this warning.

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    Correct answer Vidya Sagar

    Hi nattate,

    The new update(13.0.1) fixed this issue. Please update: Bugs fixed in versions 13.0.1 and 13.0 releases of Premiere Pro

    Thanks,

    Vidya

    2 replies

    Vidya Sagar
    Vidya SagarCorrect answer
    Participating Frequently
    November 2, 2018

    Hi nattate,

    The new update(13.0.1) fixed this issue. Please update: Bugs fixed in versions 13.0.1 and 13.0 releases of Premiere Pro

    Thanks,

    Vidya

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    November 2, 2018

    Yes, this update did the trick for me. No Low Level exception and i can import the files and they do playback as expected in 13.0.1.

    Averdahl
    Community Expert
    AverdahlCommunity Expert
    Community Expert
    October 31, 2018

    For now there is nothing you can do but uninstalling the AJA drivers, or locating the .dll file and manually delete it and by that risking that you won´t be able to import files with the AJA codec. If you rely on the AJA codec and or the AJA card, go back to CC 2018 until a patch for CC 2019 is released.

    This is a known issue and i have it myself with the CineForm DV codec and cannot open any CineForm DV files in CC 2019.

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