Skip to main content
John A+S
John A+S
Participant
February 15, 2017
Answered

Low Level Exception??

  • February 15, 2017
  • 2 replies
  • 8090 views

Having issues with figuring out how to fix "low level exception in: Importer MPEG (Importer)"

Using a MacBook Pro 2015 (Mid) model working with RED 4K footage, Sony A7s II, and DJI OSMO footage. Made proxies and working offline using Premiere's ingest settings. Was working fine till today when I kept getting the "low level" notification and the app began to quit unexpectedly after working on my project for 20min....

What is going on??

This topic has been closed for replies.
Correct answer Jeff Bellune

Some things to try:

1. Change the sequence preview files codec from the default I-frame MPEG to ProRes.

2. Rename the user Adobe>Common folder to force re-creation of cache and peak files. In Windows it's located in User>AppData>Roaming>Adobe but I have no idea where it is on a Mac.

3. Sign out of Creative Cloud and then back in.  Actually, you should probably do this first.

2 replies

Vidya Sagar
Adobe Employee
Vidya Sagar
Adobe Employee
March 27, 2017

Hi John A BS,

Have you tried the recommended steps by Jeff Bellune? Have you resolved the issue? Please let us know the status of the issue.

Thanks,

Vidya

J
jjsilver21
Participating Frequently
August 19, 2017

I had the same issue...took Jeff's steps and it works. Thanks, Jeff!

    Jeff Bellune
    Jeff BelluneCorrect answer
    Legend
    February 15, 2017

    Some things to try:

    1. Change the sequence preview files codec from the default I-frame MPEG to ProRes.

    2. Rename the user Adobe>Common folder to force re-creation of cache and peak files. In Windows it's located in User>AppData>Roaming>Adobe but I have no idea where it is on a Mac.

    3. Sign out of Creative Cloud and then back in.  Actually, you should probably do this first.

      A
      adriank72191173
      Participant
      October 25, 2019

      Hi Jeff_Bellune

      Thanks a lot for your steps. I got the same problem like the others. I hope you would helb me. I have no idea, where i can change preview files codec to ProRes.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices