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E
e.kessler
Known Participant
October 18, 2018
Answered

low level exception ff_vfw.dll (Get AVI Codecs) and Mercury playback greyed out.

  • October 18, 2018
  • 2 replies
  • 9908 views

I upgraded to cc2019 and the Mercury playback is greyed out and will only let me use the software. Actually, it was working the 1st day, but yesterday it was greyed out. I upgrader my graphics drivers and now i get the error message, "low-level exception ff_vfw.dll (Get AVI Codecs)"

thank you

      This topic has been closed for replies.
      Correct answer Carlos Ziade

      I searched around on my computer and did not find the files. Where will I find them?

      Thank you


      can you find any Logitech installs in the control panel add/remove software ?

      if yes, uninstall them...

      if no, search for any Logitech folders in the program files and delete them

      try to run a search for this file : ff_vfw.dll

      if you find it, delete it

      2 replies

      LAD3D
      LAD3D
      Participant
      October 18, 2018

      My trouble maker was lvcod64.dll and even after uninstalling Logitech drivers for my webcam C920, it was still there. So I searched and found it then quickly snubbed it out. Now I don't get that scary red "low level" message anymore. I have not had any problems with GPU Acceleration on my nVidia GTX 1080. All's well for now!.

        C
        Community Expert
        Carlos ZiadeCommunity Expert
        Community Expert
        October 18, 2018

        LAD3D​ that's great and thanks for sharing ! This is extremely useful to others suffering from this at this time until Adobe fixes this bug, and now they know about it and I noticed one of the Engineers who was replying to previous threads is gonna follow up with it as stated, so for now, delete Logitech Camera drivers, this is an issue

        Z
        Zainab5C62
        Participant
        December 31, 2020

        hi::

         

        I faced the same problem when I intalled premiere pro 2019 that the same message appear "low level exeption occured in ff_vfw.dll (get avi code)"..

         I searched for ff_vfw file in c drive and I found it in c /windows/system 32 and in c/windows/syswow64

        when I tried to delete then tke meaasage appear that may cause to error for system..

        my laptob is 16 gb ram, nividia rtx 4, corei7

         

         

        C
        Community Expert
        Carlos ZiadeCommunity Expert
        Community Expert
        October 18, 2018

        This is happening with users having Logitech Cameras attached... you have to uninstall them, this is an issue..

        Can you please confirm you have this camera ?

        If no, how did you update the driver ? better update directly from Nvidia website, don't run a normal Windows update

        E
        e.kesslerAuthor
        Known Participant
        October 18, 2018

        Thank you.

        I do not have a logitech attached, however about a year ago, II did attach one to this computer.

        I updated through the AMD website.

        C
        Community Expert
        Carlos ZiadeCommunity Expert
        Community Expert
        October 18, 2018

        okay you have to uninstall the files related to your logitech camera attached a year ago,

        one of those DLL files is the culprit

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