Low Level exception occurred lumetri color video filter 11

Question

I will try keep this nice, but there are so many glitches in this new version particular when trying to work with 4k video. i have numerous times need support help, but today it is "unavailable ?"

Just finished a Vlog, rendered fine, then try to out put it, error again....? every 3rd thing I do i get the red errors. i have the most powerful PC you can buy with a Geoforce GTX 1070. I have also tried it in accelerated and software...still the same.

any help would be appreciated. i struggle to understand why Adobe do not have 24/7 support for people that are paying a monthly fee for a product that i am continually having problems with.

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R Neil Haugen · Answer

Ok, basic troubleshooting ... and need info:

OS/CPU/RAM/GPU/vRAM, and in this case the video driver also; specific number version of PrPro, as "latest" is useless comment given how often the CC Desktop app is wrong; the media you're using, codec/s, what created it, any third-party plugins or apps involved, and what other effects are you using on the sequence.

Next are you exporting directly from PrPro, and/or from Media Encoder (queue over to ME).

A screen grab of sequence settings and one of the export dialog box settings would both be helpful.

Yea, this is irritating as all get out ... give us the help to help you.

Neil

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