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Carson333293602ug8
Participant
November 2, 2023
Question

Mac inverted scrolling, timeline only

  • November 2, 2023
  • 1 reply
  • 392 views

Trying premiere on a mac instead of PC. I notice when I scroll-scrub through a timeline, or just in a clip that the scroll direction is backwards.

 

This only applies to moving the playhead though. Other normal scroll bars function like a windows pc (scroll top to bottom goes down on webpage). 

 

Is there a way to change or fix this? So that moving the scroll wheel top to down scrubs normally instead of backwards?

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    November 2, 2023

    Hi @Carson333293602ug8, 

    Check out System Preferences > Mouse > Natural Scrolling and shut that off. Working now? Let us know.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    C
    Carson333293602ug8Author
    Participant
    November 3, 2023

    Natural scrolling was turned off. Hence why I mentioned scroll bars acting like a pc and not a mac. It's just timeline scrubbing still inverted.

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    November 28, 2023

    Hi @Carson333293602ug8,

    I got your message. I apologize that the that the community was unable to provide a definitive answer for you around your timeline scrolling issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

    1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
    2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
    3. Type "Agent" in the chat box to be connected to a live agent. 
    4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.


    I hope they can assist you. Let us know what happens so that the community can stay informed and help others having trouble with the same problem.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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