Skip to main content
Participant
September 21, 2016
Answered

Mac Os Sierra & Premiere Pro CC 2015.3

  • September 21, 2016
  • 20 replies
  • 41073 views

Is anyone aware of any issues with Premiere Pro CC 2015.3 and Mac Os Sierra?

2015 MacBook Pro 15"

   2,5 GHz Intel Core i7

      16 GB 1600 MHz DDR3

          AMD Radeon R9 M370X 2048 MB

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.
    • OS X 10.12 "Sierra" is now listed as supported in Premiere Pro system requirements.
    • As usual, back up all major files before updating an OS.
    • We recommend that you avoid updating any OS unless you are between major projects.

    Regards,

    Kevin

    20 replies

    Judge Wolf
    Known Participant
    April 18, 2017

    What's the current status of Premiere on Sierra?

    Is it 'safe' to upgrade to Sierra? (I'm on 10.11.5)

    Are people still having issues?

    Participant
    January 9, 2017

    It seems that the continuous crashing of Premier Pro under the Sierra OS has been fixed in the latest Sierra update. Hope I haven't spoken too soon but no crashes since the update. Fingers crossed

    Participating Frequently
    November 28, 2016

    There is no valid excuse for failing to implement and manage proper version of all Adobe software.  Calling any software a "release" and then stating that "it is not recommended that it be installed on the latest Mac OS" is just mismanagement.  Someone at Adobe should have kept the software in beta state until it was reliably running on the latest OS from Apple.  Proper version management precludes any other alternative.

    By failing to professionally manage versions, Adobe had put the many thousands of its loyal users at serious risk because they have misrepresented their products and consumed much time, trouble & reputation among those loyal customers.  All other professional software makers will clearly state all of the current issues and keep their software in alpha and beta stages until all of the remaining issues are reasonable.

    An Adobe representative posted this in an earlier reply:  "Unfortunately, the onus is on us as video editors because the craft is very hardware intensive, which makes our applications highly susceptible to OS and GPU driver issues"

    Unbelievable!  What that statement is really saying is not that this software is hard on computers but rather, that this software is hard for them to write and manage.  Software can be managed regardless of how "hardware intensive" it is.  You shouldn't excuse a complete and obvious failure to catch enormously problematic bugs in your software development process.  Nor should you attempt to transfer responsibility for that disaster to the end user, blaming them for somehow picking a career that actually uses computer resources. Yes, your software would be perfect if we were all golfers.

    You should revert the 2017 version to beta, or possibly alpha status and immediately release a statement and provide a public bug management forum so your customers all know exactly what the status is and what progress is being made. Shortsightedly faking a release to generate sales only generates irate users and reduces the long term ROI of your products.

    If your users are getting fired because they don't make their deadlines while struggling with software that wasn't ready for prime time, then you sell fewer copies, don't you?

    If you can't do these things for ethical reasons, one would think you might do them for economic ones.

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    November 29, 2016

    Hello Pat_McCormick,

    There is no valid excuse for failing to implement and manage proper version of all Adobe software. Calling any software a "release" and then stating that "it is not recommended that it be installed on the latest Mac OS" is just mismanagement.

    That statement can be directed my way, as I made it. Keep in mind that the timing of my post was 1 day after OS X Sierra was released. Our system requirements had not yet been updated at that point. They were updated soon thereafter. Sorry for any confusion.

    If you are experiencing any issues with the latest version of Premiere Pro and OS X Sierra, please let us know.

    An Adobe representative posted this in an earlier reply: "Unfortunately, the onus is on us as video editors because the craft is very hardware intensive, which makes our applications highly susceptible to OS and GPU driver issues"

    Unbelievable! What that statement is really saying is not that this software is hard on computers but rather, that this software is hard for them to write and manage.

    I believe you probably didn't read that section in a previous post where I clarified that I was stating my opinion (about updating software and/or OS mid-project) as a former video instructor and pro editor and not necessarily as an "official Adobe" statement. I apologize for the confusion.

    • You should revert the 2017 version to beta...
    • immediately release a statement...
    • provide a public bug management forum...
    • Shortsightedly faking a release...
    • If your users are getting fired...
    • If you can't do these things for ethical reasons...

    This is a troubleshooting forum, and we're in support. If you would like to make complaints about the quality of the software, or anything related to the testing and release of the software, that's best done by filing a bug report​ directed at the product team.

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Participating Frequently
    January 16, 2017

    "...if you would like to make complaints about..."

    What arrogance. What makes you think anyone would actually like to make a complaint.  Oh, and thanks for educating me on your policy of scolding a consumer you've ripped off about not posting their requests through the proper channels within Adobe.  You work under the same roof, don't you?  You get a paycheck from them, which I help fund, don't you?

    And yes, here I am, nearly 3 months from trying to figure out how to fix the same problems and guess what.  Your software is still just as bad and nothing has been fixed.  Maybe you should go back and edit all those posts about how Apple releases new versions within days of your releases.  Your stuff is still broken through months of all different releases.

    At least have enough respect for your customers to quit or get good at writing software.

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    November 10, 2016

    Hi,

    If you are still experiencing issues, please try updating Premiere Pro to the current version.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    The Dan
    Participant
    November 11, 2016

    Hi Kelvin

    is it possible to downgrade from Premier Pro 2017 back to CC 2015..... I

    noticed my 2017 trial is about to expire and am kinda broke to buy it at

    this time

    On Fri, Nov 11, 2016 at 1:08 AM, Kevin-Monahan <forums_noreply@adobe.com>

    Known Participant
    November 18, 2016

    I´m at  a point now to quit Premiere.

    At least with Mac Pro (late 2013), Mac Pro (2010) and Macbook Pro (2012)  it is not possible to work with this software under normal circumstances. Did so many tests, so many new installs, so many upgrades.

    It´s enough now.

    Bye, bye!

    dannymaldonado26
    Participant
    October 28, 2016

    I had the same issue when switching to 10.11 Adobe does not care for the customer to have issues like this answered in an orderly fashion. It's been to the point where I am calling back and wiping the drive clean. I have been editing since Premiere Pro 1.5 and have never had to call for issues until December 2015. I haven't updated to Sierra because I already know there are going to be issues with it. With their current update I was on the phone with support for 4 hours because my company was not able to edit clients videos for 3 days and they refused to refund, help find a work solution or care that they are wasting time going through 4 superior tech advisors to which I heard them in the line because they forgot to mute the line saying they have no idea what to do. So I made my own work around which is very frustrating and they decided to say that they were "happy to help me by fixing my issue" which they didn't. This is beyond carelessness from  company as big as adobe. Not realizing that they are stealing money from customers that can't use their products that they are paying for. We are currently switching to avid and avid has already said that they've seen a spike in switches with adobe customers complaining about this.

    mike_mike_motorbike
    Known Participant
    October 28, 2016

    They were up on stage at the Apple Keynote today... Oh, the irony.

    mike_mike_motorbike
    Known Participant
    October 26, 2016

    after literally trying 10 times and threatening to pull my subscription if they couldn't help, they connected me with a 4th tech support person who could help me with a temporary work-around.

    it turns out you can get your renders going if you turn off the open CL and CUDA in the rendering.... hope that helps anyone who's been screwed by this nonsense.

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    October 26, 2016

    Hi Mike,

    Sorry for all the trouble. Thanks for the info and feedback. Glad you're back up and running again in Software Only mode. I just returned from sabbatical, so I am still getting updated on all the latest issues. Sorry that you're hitting problems with the latest version of OS X.

    I'm not sure if it's what you tried, but lately, I've been having success by backing up all material, wiping my drive completely, and installing new versions of OS X from the ground up. Maybe others having trouble can try that.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Warren Heaton
    Community Expert
    Community Expert
    October 27, 2016

    A clean install is almost always worth a try.

    It doesn't have to be over your current boot drive.  You can install OS X and Creative Cloud on an external drive and test it before committing to overwriting your current boot drive.  External Thunderbolt SSDs are ideal for this, but a USB3 thumb drive will also work.

    -Warren

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community ManagerCorrect answer
    Community Manager
    October 26, 2016
    • OS X 10.12 "Sierra" is now listed as supported in Premiere Pro system requirements.
    • As usual, back up all major files before updating an OS.
    • We recommend that you avoid updating any OS unless you are between major projects.

    Regards,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Known Participant
    October 26, 2016

    Thanks Kevin!

    mike_mike_motorbike
    Known Participant
    October 26, 2016

    It don't work dude...

    Participant
    October 24, 2016

    Unfortunately I downloaded Sierra too. I'm contemplating going back to the last os but if I do I'm going to use a lot of data. Is there any indication as to when this problem will be fixed?

    Warren Heaton
    Community Expert
    Community Expert
    October 24, 2016

    Rowan:

    Do you have a bootable backup of your boot drive?  If so, you can preserve where you are now when you roll back the OS.  Also, with a bootable backup, you can back out of updates to the OS that don't go as expected as easily as restarting your computer and holding down the Option key to pick your Startup Volume.

    A re-install of OS X should preserve your User folder (even if it's an older OS version), but you'd want to have a backup regardless.  If you're Mac isn't too old, you can do an Internet Recovery to install the OS that came with the computer (hold down Command+Option+R).

    Of course, depending on how severe your issues are, you may want to go with a clean install.  If you do that, you can use Migration Assistant to restore your User folder(s); however, sometimes it's better to go with both a clean OS and clean user accounts.

    -Warren

    bridgenetwork
    Participant
    October 21, 2016

    I'm all of a sudden experiencing similar issues. Premiere Pro's latest version isn't working with OS X Sierra. I can't play back any footage in my timeline, it just lags and stutters around. I'm working on a Mac Pro (Late 2013) 3.5 GHz 6-Core Intel Xeon E5, 32 GB 1866 MHz DDR3, AMD FirePro D500 3072 MB

    I updated to Sierra late last week. Edited just fine through the weekend but this week starting on a new project it won't let me work smoothly anymore. A 30 min video takes usually about 6 min to render and it started at 8 hours today.

    RameezKahn mentioned in an earlier post of an evolved issue of memory loss. That kind of describes my issues.

    How could I downgrade my Premiere Pro to an earlier version?

    Participant
    October 20, 2016

    yeah, i echo all the above concerns.

    The other problem is, you can't just roll back your  entire operating system for ADOBE, because other apps that have actually updated their software won't work with older versions of OS. Adobe, you really need to get on this, because I'm mid 3 projects and can't get anything to run, on deadlines, this is not very 'Pro' at all...And doesn't Premiere mean to come out before anyone else? Not so Premiere or Pro...