Macbook M3 Pro - Recurring Essential Graphics Crash

Issue:


Use of Type Tool and Essential Graphics panel causing Premiere Pro to crash. Similar crashes recreated when editing text in After Effects too. 


Adobe Premiere Pro version number: 
24.6.1 (Build 2)


Issue has been recreated after downgrading through multiple previous versions, back to 24.0.


Operating system: 
macOS Sonoma 14.7

System Info: 
MacBook Pro 14-inch, Nov 2023
CPU: M3 Pro
RAM: 18 GB
Hard Drives: 
APPLE SSD A0512Z (Internal)
CRUCIAL X6 SSD (External - USB-C)
SAMSUNG T7 SHIELD (External - USB-C)
SANDISK EXTREME PORT. SSD (External - USB-C)


Video format: 


Issue has occurred (and can be recreated) with a range of formats and codecs inc. ProRes LT/422/4444, mp4, h264, MXF 


Workflow details: 

Issue initially occurred while working in a complex Production file, but also occurs and has been recreated in simple sequences and/or projects (inc. test projects, with one sequence, one ProRes source file and one new text layer)

Steps to reproduce:



Reproducing within new project:


1. Create new project and dummy sequence


2. Use Type Tool* to create new text layer within a sequence

Reproducing within an existing project:


1. Open project

2. Enable playback on timeline featuring existing text layers*

*NB: Issue has also recurred with use of Text Panel when creating or editing captions etc. 

Expected result:
Normal playback / general function

Actual result: 
Crash with “Sorry, an error occured" dialogue, sometimes immediately upon opening project with text layers - other times after a period of normal behaviour.
Crashes never seem to be preceded by any lag or Mac spinning wheel - just an immediate, hard crash.

Steps to resolve (with no success) have so far included:

• Cleared Media Caches
• Ran Adobe Creative Cloud diagnostics
  Suggested solutions were to update Premiere Pro (version was already up to date) + reset all preferences.
• Reset all preferences
• Loaded projects with all third-party plug-ins disabled
• Imported existing sequences into new project files
• Re-located cache file and scratch disk locations
  
  
• Tested on second machine, where issue was not replicable:
  
iMac 27-inch Retina 5K, 2020
  macOS: Monterey
  CPU: 3.6ghz 10-core i9
  RAM: 64gb DDR4
  Hard Drives: (as above)
  
• Reinstalled Adobe Premiere Pro
• Downgraded through various Adobe Premiere Pro 24 versions
• Deleted all third-party fonts
• Reset / alternated workspaces
• Uninstalled Adobe Creative Cloud
• Ran Adobe Creative Cloud Cleaner tool
• Manually located and removed remaining Adobe system preference files before re-install of Adobe CC and apps
• Reinstalled macOS with restoration of files
  
  Steps to resolve (with some success):
• Complete erase and reinstall of macOS with no restoration of previous file system - see below notes

Other notes:

The issue appeared to begin after I pasted either a six-per-em space or thin space plain text/unicode character into an existing text layer within a complex Pr Production file (let’s call it “PRODUCTION A”).

I suspected this may have caused some kind of weird conflict or corruption, but guessed it was probably correlation rather than causation once the issue occurred in other, unrelated project files / was reproduced with totally new, test projects.

Completing and often repeating the above steps to resolve had no noticeable effect on resolving the issue until I did a complete erase and re-install of macOS.

I was then able to open and work normally in multiple projects which had previously crashed in the same manner for 1-2 days. Then, after opening a project in PRODUCTION A for the first time since re-installing macOS - the issue recurred.

It’s worth noting that the project within PRODUCTION A was a copy I’d made that - as far as I’m aware - had all text and/or graphics layers removed or disabled, but I'd need to confirm this. 

Thank you.