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Participant
August 1, 2025
Question

MacOS 10.12.6 can't start Premiere Pro 12.1, Photoshop 19.1.3 or After Effects 15.1 anymore

  • August 1, 2025
  • 4 replies
  • 171 views

In our studio we still use MacOS 10.12.6 (due to ongoing projects). If I want to start Premiere Pro 12.1 (or Photoshop 19.1.3 or After Effects 15.1) now, the Application Manager opens and wants me to sign in. When I click on login, a login window opens in which no entry/selection is possible. How can I get the programs back on running?

4 replies

uwe_9581Author
Participant
August 1, 2025

@mattchristensen I had a conversation with the telephone-Support. Here is the Ticket-Number if it is any help for solving the Problem: ADB-41039235-M4M3 

It startet when I wanted to fix a problem with the Synchronising of the Adobe-fonts. I followed the Instructions on link in the creative cloud-App to solve the Synchronisation-problem.

 

uwe_9581Author
Participant
August 1, 2025

Sorry, I forgot to translate: 

Unfortunately, none of the installed browsers can open the website. I am logged in to the Creative Cloud app on the computer. There I also see the programs, but it also starts here the application manager if I want to start the program.

uwe_9581Author
Participant
August 1, 2025

Leider kann keiner der installierten Browser die Ebseite öffen. Ich bin aber auf dem Rechner in der Creative-Cloud app angemeldet. Dort sehe ich auch die Programme, es startet aber auch hier der Application-Manager wenn ich das Programm starten will.

mattchristensen
Legend
August 1, 2025

@uwe_9581 I'm sorry about that. One thing to try is to use your default browser and go to creativecloud.adobe.com and log in there. Once you're in, you should see an interface that looks similar to the Creative Cloud Desktop application.

 

Now that your browser is logged in, try the steps you did before – any chance that works?