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2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
September 28, 2023

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

M
mehmet emin325872436lykAuthor
Participant
September 28, 2023

adobe tech support

S
Suraj5EBF
Participating Frequently
September 28, 2023

reset the Preferences and enable mercury trasmit enable in Preferences > playback. if its not work Try to Uninstall and reinstall the application.

Let us know if works.

Thanks,

Suraj.

M
mehmet emin325872436lykAuthor
Participant
September 28, 2023

unfortunately it didn't work

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