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T
Teo307067395z27
Participant
June 25, 2023
Question

Maybe a Error codec

  • June 25, 2023
  • 1 reply
  • 188 views

may I know what happen occur, this video format is h265 main10 L5.1 and I had install hevc extension on my windows as well, the file is .mp4 and will have this problem but once I change the mp4 to mpeg, it's become normal again

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    1 reply

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    June 25, 2023

    You do not need to install the extention. Hevc is build in.

    Make sure your graphic card is up to date.

    Uncheck hardware decoding in the Preferences (media) See if that will help.

     

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