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nbamom
Participant
September 9, 2018
Answered

Media browser not showing files in Documents on C drive

  • September 9, 2018
  • 3 replies
  • 2310 views

My Premiere Pro CC updated 9/8/18 and now when I use Media Browser, I open

C/Users/(myname)/Documents and I get a blank screen. There are all kinds of folders and files in there but nothing is showing up!

Under the funnel I have checked "all files" and the little eye icon has checked "file directory" and I don't have any other options available. I have cleared my media cache and restarted my computer but nothing works.

I'm running Windows 10 and everything worked fine until PP updated.

Am I the only one with this problem? I can't find it under any discussions even on Google search.

    Correct answer nbamom

    A reply to my own post, in case anyone else comes upon the same issue sometime: I discovered that because I have OneDrive linked to my computer, my Documents folder isn't actually on the C drive; it is located in C:\Users\(myname)\OneDrive. So Premiere Pro couldn't open files from C:\Users\(myname)\Documents.

    I can view and open the files from the OneDrive location. (This being a new computer, I have not run across this before now.)

    3 replies

    M
    Michael24920096z6so
    Participant
    July 13, 2025

    It's been nearly 7 years, but thank you. I was so frustrated. My previous installation was working just fine, but when I upgraded, I couldn't figure out how to get to my assets without having to import each item I needed individually.

    Ishan Y
    Community Manager
    Ishan YCommunity Manager
    Community Manager
    July 17, 2025

    Hey Michael,

    If your current dependencies and media are saved in OneDrive, I recommend moving them to your internal storage. I recommend keeping the Documents folder outside OneDrive, too, since it may cause issues with retaining changes with preferences and workspaces. 

     

    Thanks,

    Ishan

    Please tag me (@) in your replies so that it notifies me and helps me respond promptly.
    N
    nbamomAuthorCorrect answer
    Participant
    September 11, 2018

    A reply to my own post, in case anyone else comes upon the same issue sometime: I discovered that because I have OneDrive linked to my computer, my Documents folder isn't actually on the C drive; it is located in C:\Users\(myname)\OneDrive. So Premiere Pro couldn't open files from C:\Users\(myname)\Documents.

    I can view and open the files from the OneDrive location. (This being a new computer, I have not run across this before now.)

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    NewmanNewsman
    Participant
    September 26, 2022

    Thank you very much! This solved my mystery! I was totally stumped!

    Vidya Sagar
    Adobe Employee
    Vidya Sagar
    Adobe Employee
    September 10, 2018

    Hi nbamom,

    Sorry for the trouble. It seems like a permissions issue. Are you logged in as an Administrator in the OS?

    Try running the app as an Admin: Run an Adobe program as administrator | Windows

    Let us know the status.

    Thanks,

    Vidya

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    nbamomAuthor
    Participant
    September 10, 2018

    I will try that, although I wouldn't think that is the problem since i can view the files in every other location except Documents. I am the only user, therefore Administrator on this computer.

    UPDATE: Tried that and still having the same problem.

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