Media Encoder not recognizing synced fonts

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Updated to Premiere Pro CC and Media Encoder CC 2018. Trying to export a project that had worked fine with previous version. The project uses a synced font, Futura. I tried unsyncing the font and resyncing it. Warning is "Invalid font family: Future, replaced by: CourierNewPSMT". Obviously, I don't want to use courier new.

Any help on this would be greatly appreciated.

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JoshuaMcMahon

Participant

I've been having this issue too, based on the fact that I have a font in my project. I found that if I switched to Mercury Playback Engine Software Only in Media Encoder, the render would go through. Not sure what's getting CUDA hung up here...

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Shinaj Abdul Gafoor

Participant

this worked for me, thanks

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GotGameAuthor

Participant

Odd behavior from Media Encoder continues.. The warning about the missing font is back after Media Encoder crashed during rendering of the project. Logging in and syncing settings is not a permanent fix to the problem after all. It has crashed on me a few times. I thought it had run out of memory the first time, but am fairly sure it did not on the subsequent exports. Deleting the job, exiting ME and re-queuing the export works sometimes. Still looking for an answer to this and the crashing.

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excited_Genie16B8

Legend

Let's get some details about your system and project.

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GotGameAuthor

Participant

After signing into Adobe to sync settings in both Media Encoder CC 2018 and Premiere Pro CC 2018, I was able to queue the project to Media Encoder without the font warning. I don't believe I ever logged in to Adobe in Media Encoder in the past.

Thanks

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