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mrjwr
Participant
March 13, 2017
Answered

Media Encoder/Premiere Freezes-Corrupts my project

  • March 13, 2017
  • 3 replies
  • 421 views

So I am using the most up-to-date, upgraded CC, and about 1-2 times a month it seems, when I'm exporting a video in Media Encoder, the export freezes, and it freezes all other operations in Premiere, and eventually freezes my entire mac, causing me to do a hard reboot of the computer. When I come back to the project, the project fails to open, with an alert pop-up saying the project has been damaged...Causing me to start the entire video editing project over again from scratch.

What is the problem here, and how does it get resolved, because it's really becoming a problem with me missing deadlines for clients.

This topic has been closed for replies.
Correct answer kglad

1. save your projects with different names. (eg, for project1, use project_v001, project_v002 etc so you never again lose all your work.)

2. if that happens every time you export a video using premiere pro, reset your preferences - http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

3 replies

M
Meg The Dog
Inspiring
March 14, 2017

mrjwr  wrote

When I come back to the project, the project fails to open, with an alert pop-up saying the project has been damaged...Causing me to start the entire video editing project over again from scratch.

Your autosaves are corrupt as well?

MtD

M
mrjwrAuthor
Participant
March 14, 2017

Yes - every time this happens, the project will not open whatsoever. I think from now on I'll just have to create multiple project files every time I open up Premiere. Hopefully there is a fix for this on the horizon. Seems like basically avoiding rather than fixing the problem is a shoddy way to deal with a heavily used software glitch...But if that's the best Adobe can do at the moment, I'll have to deal.

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Meg The Dog
Inspiring
March 14, 2017

To clarify, you navigate to your autosaved backup version of your project, and none of the autosaves will open?

MtD

Sheena Kaul
Sheena Kaul
Legend
March 14, 2017

Moving to Premiere Pro​

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
March 13, 2017

1. save your projects with different names. (eg, for project1, use project_v001, project_v002 etc so you never again lose all your work.)

2. if that happens every time you export a video using premiere pro, reset your preferences - http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

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