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Participating Frequently
June 21, 2017
Answered

Media Encoder won't launch when I click Queue

  • June 21, 2017
  • 3 replies
  • 4520 views

As the title mentions, when I try to export my finished sequence to a video file, I click the 'Queue' button in the Export Settings.  The Export Settings box disappears and I'm presented with two fast progress bar popup windows: 'Preparing data for export' and then 'exporting data'.  Those popups then disappear, but AME never opens.

If I manually open Adobe Media Encoder (I tried opening both regularly and then while holding Shift), and then return to Adobe Premiere Pro and retry exporting with the Queue option, I have the same results.  After I click the Queue button, the Export Settings box disappears, and my sequence isn't loaded into the queue of Adobe Media Encoder.

This is a brand new install of Adobe Premiere Pro CC (my first project on this computer).  If I simply click 'Export' from the Export settings, this works just fine.

In video example below, in which I try to export my sequence, I already have AME open.  After the Export Settings box disappears, I pull over the already open AME application from another monitor, and you can see that nothing was added to the queue:

My Specs:

Mac OSX Yosemite

Macbook Pro, 2015

Adobe Premiere Pro 2017.1.1 Release

11.1.1 (15) Build

    Correct answer Ann Bens

    Update to 11.1.2 and see how that will work.

    3 replies

    fourwindfilms
    fourwindfilms
    Known Participant
    August 14, 2021

    Well past 11.2 and it still happens randomly.  Adobe support where are you?

    C
    cre8vimp
    Legend
    August 15, 2021

    Not sure if it's relevant to you, but I've noticed after sending things to AME that sometimes it takes up to 30 entire seconds for it to show up in the queue. Quite long enough to make me assume a few times that it just didn't work. If that's what's going on, I hope we both agree that it's waaaayyyy too long. If we stare at a screen that's supposedly doing something and count slowly to ten, it seems like (and really is in computer land) forever and we rightfully assume it didn't work. Something is not right there. But at least it does finally show up for me, and after that works flawlessly.

    fourwindfilms
    fourwindfilms
    Known Participant
    October 12, 2023

    No this was not my issue.  Thank you, though.

    B
    braedens0304
    Participant
    December 3, 2017

    I'm updated to 12 and it isn't working.

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    June 21, 2017

    Update to 11.1.2 and see how that will work.

      spanningo82705720
      spanningo82705720Author
      Participating Frequently
      June 22, 2017

      Thank you Ann!  I updated to 11.1.2 and that solved the issue.  Much appreciated!

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