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Participant
October 24, 2013
Answered

Media Encoder won't queue

  • October 24, 2013
  • 39 replies
  • 113537 views

I'm running the latest build of Premiere CC. I can export sequences without issue but if I try to 'Queue' and send to Media Encoder, it won't show up. Basically, Media Encoder will launch automatically as it should be no job actually get's added...It just sits there. I've waited close to 30 minutes with no success. The behaivor is identical to whenever I just launch Encoder on it's own. Thoughts?

This topic has been closed for replies.
Correct answer Mark Mapes

The AME team is investigating similar reports from other customers. While they have not yet nailed down the cause, the workaround they're recommending is to clear your AME preferences. The easiest way to do this is to hold Shift while launching AME.

39 replies

Participant
December 1, 2015

A workaround for me was to simply drag and drop the composition from AE into ME. Not ideal, but works.

Participant
November 24, 2015

O.K.  I have a new solution for this problem that worked for me.  The issue is with the path of the media cache and media cache file folders.  I knew it had to have something to do with dynamic link.  So, I decided to remap the paths to insure that they were able to share the files correctly.  I checked Media Encoder first.  It appeared to be correct.  I then checked Premiere Pro.  First the Media Cache Files folder path.  No Problem.  Then the Media Cache folder path.  AH HA!!  The path was identical but for some reason when I remapped it a "/" was added to the end of the path.  I don't know if this was a bug in Premiere Pro or was caused by an OS update ....but I don't care.  It's working now.  I hope this helps anyone else suffering with the same problem. 

FYI this solution is for a Mac Pro running Yosemite version 10.10.5

Known Participant
November 23, 2015

Problem Solved here!

I just Disabled all third party Plug-ins I had. for me it was the S-RackDefocus which did the Bug.

bummer not ableing to Que projects with third party plug-ins... but for now, that what did the trick for me.

I.

CiReC GmbH
Known Participant
September 24, 2015

since yesterday, i have a similar problem. i am using premiere / ame for many years now. but since yesterday, when i click "export media" -> queue in premiere, ame opens, but no project appears in the queue. i still can open the projects directly in ame, but hey, thats very uncomfortable.

any ideas? i have tried all the tips above (unchecking antive import, holding shift while ame is starting).

i am on a mac 10.10.5 and using the newest cc version 2015.0.2

and again: it worked for years now!

thanks!

Participant
September 24, 2015

‌i know its not a solution but I was having the same issue and fixed it then it started happening again so now all I do is start the encoder first and then queue and it works!

Punker
Inspiring
August 8, 2015

I just downloaded Premiere CC 2015.0.1 and it appears that after two years our prayers may have been answered. I was able to successfully queue two different sequences at two different times from Premiere to Media Encoder.

Participant
April 10, 2015

holding down shift while the program opened worked for me. Not sure if it will stay that way but it's looking good for now

2drumstix
Known Participant
April 7, 2015

Chiming in here... I'm having the same issue. CC-2014, Win 7 Ultimate, 48g Ram, i7 extreme, 11 TB of storage, GTX970. Not on every project yet, but the last 3 have froze when opening AME and then queuing my render. At first opening AME on its own and then doing the export media from PR worked, but today on my latest project it just freezes every time I try. CTRL when opening AME didn't help. Dragging my timeline from the PR bin into AME at least allowed me to render this job - side note; not sure if related but it appears with dragging timeline to AME its not using my GPU (even though selected to do so) CPU meter is pegging which is not normally the case when I use GPU acceleration.

Participant
March 4, 2015

I managed to solve the problem by unchecking the Import sequences natively box. Now it works normally, I can queue to it and import Premiere projects into it. 

I'm on Macintosh OS X 10.8.5

WHMB TV40
Known Participant
March 12, 2015

This solved the problem for me.  Although one workaround I discovered that works really well if you need to batch encode multiple sequences is just to launch Media Encoder go to the file menu and select "Add Premiere Pro sequence."  You can then pick a project and select as many sequences as you'd like.  This works for multiple projects as well.

Punker
Inspiring
March 12, 2015

Great tip! Thanks.

Known Participant
February 11, 2015

Running Mac 10.10. When I try to Queue from Premiere, Encoder would only give me Squeeze presets. I tried the trick of trashing the 8.0, 7.0 6.0 folders. Then I got NO presets.  Went to adobe.com/creativecloud/catalog/desktop.html. Click download under the Media Encoder icon. It warns me that it will erase the version that I have on my computer now, and all my settings for Encoder.  I clicked OK. Installed the new version - now everything is back to normal.  the Creative Cloud app manager says Media Encoder needs to be updated, but I don't think I'll click the "Update" button. If it ain't broke don't break it. If someone else wants to try let me know how it works out.

stevengotts
Inspiring
February 11, 2015

Thanks Ill maybe try that.

Inspiring
February 2, 2015

I'm having this problem. Windows 7 Machine. Very beefy, 8 core processor, 24 gig ram, etc....

I was able to queue but I stopped a nested sequence mid stream of rendering out of AME. Since stopping the one from rendering half way through I cannot get anything else into queue. I've restarted, opened AME holding shift down, tried different settings... I really want this back!