Participant

Answered

Media Encoder won't queue

Forum|Forum|12 years ago
October 24, 2013
39 replies
113538 views

I'm running the latest build of Premiere CC. I can export sequences without issue but if I try to 'Queue' and send to Media Encoder, it won't show up. Basically, Media Encoder will launch automatically as it should be no job actually get's added...It just sits there. I've waited close to 30 minutes with no success. The behaivor is identical to whenever I just launch Encoder on it's own. Thoughts?

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Correct answer Mark Mapes

The AME team is investigating similar reports from other customers. While they have not yet nailed down the cause, the workaround they're recommending is to clear your AME preferences. The easiest way to do this is to hold Shift while launching AME.

Show previous replies

S

stevefal

Participating Frequently

Same issue for me - Mavericks, 7.2.2 - queuing to AME hangs on "Preparing data for export". Tried shift-launch AME, no dice.

I just upgraded to CC with trepidation on financial grounds. Now this is the second considerable bug I've hit in PPro CC, that was working fine in CS6.

This rapid release model sounds good on paper, but not if the software doesn't get well tested before shipping. This plus disappointing CDNG support and clunky Speedgrade integration (I basically gave up on it) has me this close to getting a refund. The key benefits of CC for me are a wash, and now I have two new issues. I'm paying monthly for a regression.

/rant

irvinjoelbanta

Participant

that will allow the Media Encoder to atleast open.... but it still takes forever to queue from premiere CC... FOREVER (thanks to your update 7.2.2)

Mark Mapes

Community Manager

Please try disabling the native sequence import option on the General tab of AME's Preferences dialog and see if that makes any difference.

Punker

Inspiring

Disabling native sequence import is the opposite of what we want to do

(unless it means something else I don't know of). I believe that's the

problem we're having. We WANT to send our sequences to AME but it freezes

Premiere.

I went ahead and tried it anyway and Premiere just hung.

Y

yimbo escarrega

Participant

Restarting the AME preferences (holding SHIFT while opening it) worked for me on CC + Mavericks.

Punker

Inspiring

Must be my system because it still crashes. Is all your software up to date

too?

I reset prefs in Media Encoder both with and without Premiere also open but

to no avail. I tried sending a queue to Media Encoder from Premiere with ME

already open, AND using a stock preset (just in case) but it crashes that

way too.

On Mon, May 19, 2014 at 3:12 PM, yimbo escarrega

W

wade_caldwell

Participant

Same problem - Mac OS 10.8.5, latest version of all CC apps. Clearing the AME cash did not help. I ended up having to track and export each of my files manually, which was not a lot of fun. Hopefully, the permanent fix comes soon and I have more projects after this trade show. Worked fine in late October, when I had another huge batch of files to export.

J

Jonathan Hoyt

Participant

Go to Window tab and click Queue. Just discovered this today after months of the exact same frustration

Y

yonatanl25270460

Inspiring

Just in case anyone missed this post by Jonathan, in all the tech talk.

===> Go to Window tab and click Queue.

This was exactly my problem - so simple....

Kevin-Monahan

Community Manager

Hi ExodusCry3,

Are you using OS X 10.9 (Mavericks)? Are you trying to export via QuickTime, or another format?

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

I

isticism

Participant

Why would AME not queue for Quicktime but it would work for other formats like H.264?

Because this exactly describes my problem: No queue from Adobe Premiere Pro for Quicktime files, but it works fine with H.264 and others...

I've tried the other suggestions here such as restart, opening AME with shift, various stuff, to no avail.

This is turning into a real headache for me as I have a large series of small quicktime files that I need to export!

Running OS X (10.10) with my PP and AME CC programs up to date with the latest builds...

T

TeeKayCC

Inspiring

The only thing I can add to this conversation is that I haven't had any problems like this on my Windows 7 machine, so I'd guess it's probably a Mac specific issue... (unless other Windows users can duplicate the issue)

Like Mark said, killing dynamiclinkmanager does the trick for me, on the rare occurance that "handshakes" from one Adobe application to another aren't happening. Sorry it's not working for you, and hopefully someone can help you out more.

Question: If you guys launch Adobe Media Encoder and try to do a File > Add Premiere Pro Sequence... does that work? Or is that also not working?

beolux

Participant

TeekayCC,

Thanks for the info, that was my guess - a native issue with Mac's newest OS.

I tried the "Add Premiere Pro Sequence..." and it doesn't add a sequence, just sits there saying "Not currently encoding."

I've checked activity monitor and so far I have not observed "dynamiclinkmanager" in the task list.

I do see Core Sync, Creative Cloud, and Adobe CEF Helper

Kevin Monahan,

I know your question is directed at ExodusCry3, but I will add that I am trying to export via h.264 (specifically the youtube 720p 23.976 format) with the maximum render quality box checked.

Mark Mapes

Correct answer

Community Manager

The AME team is investigating similar reports from other customers. While they have not yet nailed down the cause, the workaround they're recommending is to clear your AME preferences. The easiest way to do this is to hold Shift while launching AME.

beolux

Participant

I'm having a similar issue.

Essentially ever since upgrading my OS to Mavericks, Premiere CC can successfully "export", but it cannot "queue" into Media Encoder CC.

All that happens is Media Encoder launches and then it just sits there with a "Not currently encoding" status.

I've restarted, re-downloaded, and verified this issue on two separate machines running two seperate CC accounts.

This is becoming increasingly frustrating as it hinders our editing time, We used to be able to add sequences to the queue and keep on editing but now we must wait for each individual sequence to render.

Any recommendations?

iMac 27'' 2013

Mac OSX 10.9

3.5 GHz Intel Core i7

32 GB 1600 MHz DDR3

Adobe Premiere Pro CC

Version 7.1.0 (141)

Adobe Media Encoder CC

Version 7.1.0.174 (64-bit)

Mark Mapes

Community Manager

The first thing I'd check is whether a process is hung. Start by closing Premiere Pro, AME, and any other Adobe video apps that are running. Then check Task Manager (Win) or Activity Monitor (Mac) and kill any instances of PProHeadless, dynamiclinkmanager, or Adobe QT32 Server that remain. Note that dynamiclinkmanager routinely continues running for 20-30 seconds after quitting all Adobe programs that use DynamicLink.

Now try relaunching Premiere and exporting to AME. Any better luck?

E

ExodusCry3Author

Participant

I've tried all of the above as well as multiple restarts.... :-/

Oh and I'm on OSX by the way.

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