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joskirrow1
Participant
June 5, 2020
Question

Media exports into SLOW MOTION! HELP!

  • June 5, 2020
  • 2 replies
  • 8259 views

When I export my media, it looks fine on the timeline and I export my usual settings H.264 and do a Youtube Preset. However, when the file hits my laptop the image is in super slow motion, yet the audio is normal speed.

 

I've messed around and tried it with all different presets and settings in the export and I can't get it to do anything else except super slow motion images with standard audio.

 

I thought it might be my media player playing up, but NOPE it uploads to YouTube in slow mo with normal audio too. It makes a 3 minute video into about 7 minutes. 

 

I have not done anything different that I can see. I have always exported with this preset.

 

I've tried saving it into different folders. I've uninstalled and re-installed premiere pro, I've also done a complete system reset on my laptop (HP ENVY) and nothing has worked. I thought it might be my footage so I did a small test film and its exactly the same. I've lost three whole days to this now and it's killing me! Help!

    This topic has been closed for replies.

    2 replies

    tonyterrana
    tonyterrana
    Participant
    October 24, 2023

    sequence menu>sequence settings>audio>sample rate - defaulted to 32000Hz - changed to 48000Hz - worked for me.

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    June 5, 2020

    Hi joskirrow1,

     

    Sorry to hear about this. We can get this issue checked. Please let us know the version of Premiere Pro that you are using and the system specifications (OS, CPU, GPU & RAM). Are you using a gameplay or screen captured media? Also, while exporting in H.264 format, navigate to Video > Encoding Settings and set Performance to Software Encoding. Let us know if it exports properly using this configuration.

     

    Thanks,

    Sumeet

     

    L
    Lars G
    Participant
    June 5, 2020

    Hello Sumeet,

     

    I'm not the guy originally posting this question. I had the same problem and changing to Software Encoding seems to fix the problem.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    June 5, 2020

    That means that you have either a driver or graphics card issue.

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