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C
chall161
Known Participant
April 21, 2025
Question

Media Offline and Linking Media Not Working

  • April 21, 2025
  • 2 replies
  • 1208 views

Hello. I could really use your thoughts on how to fix this problem. 

In the timeline, there are clips that are marked "media offline" with a red bar on the bottom. I haven't chanced the location, name, anything on these clips. 

My project file was acting squirrely during playback, and one fix I saw was to delete the media cache. I've been working on this project for awhile, so it made sense. I closed the project, reopened Premiere, and deleted the all the media cache. 

I have tried right clicking the clip in the timeline, opening the Link Media box to locate and relink the clips (the clips never moved) - and I get the "The importer reported a generic error" message.

I've been working really hard on this project for a very long time. I hope all is not lost.

I am using a PC windows 11, if this is useful.

Thank you.

Chris

2 replies

C
chall161Author
Known Participant
April 21, 2025

Hello Sumeet,
I appreciate your help.

Some of these files are mp4. Some are MOV. Some are taken from my iPhone. Some are taken from a GoPro. Some are sourced from pixabay, etc. I tried right clicking on some of the files to see if I can find codex properties, but don't see anything listed (I may just not be seeing them).
I have tried importing them into a new project and unfortunately, they do not import. I receive the following error:

"The file has an unsupported compression type."

These files have worked before - for many months - in this project. The video sources (iPhone, GoPro, etc.) have worked for years. A bit of a mystery here.

Thank you,
Chris

[Personal information removed by moderator.]

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
April 21, 2025

Hi Chris, 

We're sorry to hear about this. What is the format & codec of the media that you are trying to link? Also, are you able to import them into a new project?

 

Thanks,

Sumeet

C
chall161Author
Known Participant
April 23, 2025

Hello Sumeet,
I appreciate your help.

Some of these files are mp4. Some are MOV. Some are taken from my iPhone. Some are taken from a GoPro. Some are sourced from pixabay, etc. I tried right clicking on some of the files to see if I can find codec properties, but don't see anything listed (I may just not be seeing them). I am fairly confident they are h264. I have no problem other files from the same cameras, and no problems of working with these specific files in the project before now.
I have tried importing them into a new project and unfortunately, they do not import. I receive the following error:

"The file has an unsupported compression type."

These files have worked before - for many months - in this project. The video sources (iPhone, GoPro, etc.) have worked for years. A bit of a mystery here.

Thank you,
Chris

S
Community Manager
Sumeet Kumar ChoubeyCommunity Manager
Community Manager
April 24, 2025

Thanks for the details, Chris. If possible, would you mind sharing a download link for one of the sample media with which you are experiencing import issues? It will help us diagnose the issue properly at our end.

 

Thanks,

Sumeet

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