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Claudia5FB2
Known Participant
October 6, 2020
Answered

Media offline despite having not moved or renamed media files.

  • October 6, 2020
  • 2 replies
  • 1884 views

I am in panic mode.

 

I have some very important videos to finish and put on our company's website by tomorrow. The main one is about 16 minutes long and there are some shorter ones. 

I nearly finished the 16 minute one last night. When I opened it up this morning I am getting the dreaded media offline message for almost all the clips in my sequence. This is despite the fact that I have not moved or renamed the original media files. When I try and relink these after clicking on locate and search it gets stuck on search and the ok button is greyed out.

The original videos are in my Mac Photo library.

Please see screenshot. 

I am so stressed about this becuase my whole company is relying on me with this project and it has been advertised to go online tomorrow.

 

[Title edited by mod]

    This topic has been closed for replies.
    Correct answer Joëlle Bh

    Can you please copy these files from your photo library to another folder on your desktop and relink your offline footage to these copied files?

    2 replies

    Joëlle Bh
    Community Expert
    Joëlle BhCommunity Expert
    Community Expert
    October 6, 2020

    You need to go manually to the desktop ..Press the desktop word on the left and choose the folder where you exported the file and link it this way .. the OK button should not be greyed out anymore

    C
    Claudia5FB2Author
    Known Participant
    October 6, 2020

    Ok so I managed to link that one file but how do I know it won't go offline again? Is there a better place to save the files? I think my desktop files are saved on icloud.

      Joëlle Bh
      Community Expert
      Joëlle BhCommunity Expert
      Community Expert
      October 6, 2020

      It's always a better idea to link your files to a local drive but other ways also work, so it's good for now that the relink issue worked ... so copy all your footage to the same folder so when you relink one file all the other files will relink automatically

      Joëlle Bh
      Community Expert
      Joëlle BhCommunity ExpertCorrect answer
      Community Expert
      October 6, 2020

      Can you please copy these files from your photo library to another folder on your desktop and relink your offline footage to these copied files?

      C
      Claudia5FB2Author
      Known Participant
      October 6, 2020

      Thank you for the suggestion. I have tried it with one file. Exported it to a different folder. When I try and locate it I get the message that a file has been found that matches the selected criteria but the OK button to link it is greyed out. See screenshot.

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