Media offline: Premiere Pro CC 2017

Forum|Forum|9 years ago
November 8, 2016
3 replies
1548 views

I have several projects I was working on in the previous version of PP. After the upgrade, every single MP4 and M4V now shows as Media Offline. They were working perfectly fine in the previous version. Were there codecs removed in this version?

[Title edited by Mod.]

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Correct answer Vidya Sagar

Hi Tymothil,

Please perform the following steps:
1. Clear Media Cache files. Instructions are in this article FAQ: How to clean media cache files
2. Create a new project & import the Old .Prproj file into it.

Please let us know the status of the issue.

Thanks,
Vidya Sagar.

Vidya Sagar

Adobe Employee

To install previous version of Premiere Pro, check the instructions in this link FAQ: How do I reinstall Premiere Pro CC 2015.2 (9.2)?

Thanks,

Vidya Sagar.

Vidya SagarCorrect answer

Adobe Employee

Hi Tymothil,

Please perform the following steps:
1. Clear Media Cache files. Instructions are in this article FAQ: How to clean media cache files
2. Create a new project & import the Old .Prproj file into it.

Please let us know the status of the issue.

Thanks,
Vidya Sagar.

T

tymothil65147269Author

Participant

OK, that sorted it, thanks!

Peru Bob

Community Expert

It is generally recommended to finish a project in the version it was created. You can try creating a new project and import the old one into it.

T

tymothil65147269Author

Participant

OK, what's the easiest way to uninstall the upgrade and go back to the older one? I have several months worth of work in the old one, and several more months to go.

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