Skip to main content
E
ethan_xatris
Participant
February 28, 2020
Answered

Media offline waning...but none of the media is offline.

  • February 28, 2020
  • 1 reply
  • 6482 views

Hello, I am experiencing an interesting problem when trying to export a video I just edited however when I try to export it I have a warning that the media is offline however none of the media is actually online, when looking in the media properties everything is normal. Does anyone have a solution to this problem?

Thanks,

Ethan. 

This topic has been closed for replies.
Correct answer ethan_xatris

I found a fix! I purposely caused the media to go offline by moving the footage to a different folder. After that I relinked the footage and everything went back to normal. 

1 reply

S
SamLanes
Inspiring
February 28, 2020

I have had this before, and if I remember correctly, I have found that this either refers to a file that isn't in the timeline, or to render files that have been cleared out at some point.

 

One trick is to type "offline" into the search bar of the project window, and this will reveal any missing clips.

Have you attempted to export the video? Usually, it will export just fine if the clips it needs are indeed online.

E
ethan_xatrisAuthor
Participant
February 28, 2020

I have searched for offline clips but there are none to be found. I have tried offlining all the media and then relinking it but the problem still persists. All the clips show up and display fine when in the timeline, but as soon as I try to export I get the offline warning. If I proceed to export than mabey 90% of the film is just the red media offline warning screen. I tried just exporting using Premiere (Before I was using Dynamic Link to export using Media Encoder) while no warnings pop up, it gets stuck on 12% and then freezes all of Premiere resulting in a crash. 

 

I have attached a screenshot of both the timeline as well as the waning to this post. 

 

E
ethan_xatrisAuthorCorrect answer
Participant
February 28, 2020

I found a fix! I purposely caused the media to go offline by moving the footage to a different folder. After that I relinked the footage and everything went back to normal. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices