Participant

Answered

Media Pending Forever

Forum|Forum|8 years ago
November 7, 2017
23 replies
83747 views

I recently updated to the 2018 version of Premiere Pro and initially I had no problems. However, starting yesterday, when I went to open the file I had been working on, I get the 'media pending' message for every single clip. I've given it as long as 40 minutes to load, restarted several times, unplugged and replugged in the hard drive where the media and project file are stored, and restarted my computer (I'm running Mac OS X).

I've tried disabling and re-enabling clips with no result. My boss suggested I clear the media cache but I can't seem to find it. According to Premiere itself, it should be located in a folder that I can't find and doesn't appear to exist.

Any help or suggestions would be much appreciated.

This topic has been closed for replies.

Correct answer Tim Joy

Tentative update-

When I had a bin with 170 clips in it and I opened it in thumbnail view, that's when I would get media pending issues and subsequent freeze up.

So I just split them up into maximum of 40 clips per bin. Seems to be working fine in thumbnail view.... fingers crossed.

Another Update-

After working on other projects I came back to the one that has Media Pending issues and it would not load.

After several attempts (and required force quits) I opened the project and before trying to play anything I closed the longest sequence (1 hour 40 min) and any bin with open thumbnails. Then saved it that way.

Force quit

Restarted

Opened it, bingo! works.

Note to self: Don't leave large sequences and bins open.

Show previous replies

stewed_

Participant

Try this:

1. Select the file in your timeline

2. Right click the file to “Reveal in Project”

3. Go to your bin. Right click the file to “Modify”

4. Interpret footage. Change from ”Use aspect ratio” to “conform to:”

This trick works fine for me. Cheers

T

tomgibb

Participant

Hi had the same issue.

I found just closing the sequences and bins and then re-opening them again resolved it. Did not need to close the project or program.

Tom.

joel_1234

Known Participant

It's really not good enough for Adobe to have not fixed this issue after so many people here have already reported it.

Clients who are paying for an edit are not too keen on waiting while I submit bug reports to Adobe and wait for a solution because we can't open their project.

Premiere still has a long way to go before it can consider itself professional.

R Neil Haugen

Legend

"So many people here" still represents a small percentage of total user base. Most of us aren't getting hammered by this stupid thing, which makes getting work out impossible.

And I agree, this needs fixing now.

Neil

Everyone's mileage always varies ...

joel_1234

Known Participant

Same problem here too. None of the above solutions are working for me.

Any chance someone from Adobe can fix this issue so we can try and use the software professionally?!

R Neil Haugen

Legend

Please file on the UserVoice system. Many are working without issues but some are getting this crud. So nailing what all can lead to this is probably not an easy thing.

That system goes directly to the QC engineers system and also is logged on the management reports the upper folk use to set budgets.

I think we all want a larger budget for engineers ...

Neil

Everyone's mileage always varies ...

Z

zachc32853085

Participant

Whoever you are, you just saved me HOURS of frustration. Thank you so much!

Ivo Cimmino

Participating Frequently

One thing that worked for me is:

- Reveal file in project

- Right-click on the clip

- Select "Modify"

- Select "Interpret Footage..."

And boom! It worked right-away

Of course if you have many clips like that, this method can be time consuming.

- Ivo

A

amanda trager

Participating Frequently

Hi,

I'm having the media pending thing going on here. it's a project with mp4 files and i've tried the closing the bins, sequences method but it still won't load the clips. the other things i've noticed is that all the clips in the bins have question marks (?) where there should be linked clips. I hadn't seen this reported so i am mentioning it. I assume this is because the program isn't linking properly. the clips are all there, they just aren't getting loaded into the project it seems.

This is a real drag. I'm on a deadline today. please help me.

A

amanda trager

Participating Frequently

i'll mention my setup:

MacOS 10.11.6

newly updated Premier as of today

3 single drive external drives with varied media, mostly .mp4 and audio

R Neil Haugen

Legend

First thing I noticed was your OS, and I've heard that PrPro really has some things that are better on 10.13 and later Mac OS.

Next, " ... question marks where there should be linked clips ... ". I could read that a couple different ways ... could you be more specific?

Neil

Everyone's mileage always varies ...

A

Anonymous

After a few hours of wasting time with converting and reimporting my files, i decided to create a new folder for the mp4 clips. I copied all of them and renamed each shot (for example from MVI_0001 to 001), imported the "new" files and now Premiere shows me the video and audio, too.

I don't know why, but it works. I hope this method could solve your problmes, too.

bend66223177

Participant

I solved this issue for me, I'm using an external sound card. Unplugging the USB made premiere snap out of the yellow "media pending" screen. After that I could select the right sound card and everything works.

davidm31779037

Participant

But is anyone having this problem? I've never had a Premiere Project. I've uninstalled and reinstalled all of CC (all apps that I use today such as AE and AME, and ExtendScript). I've removed any mention of Adobe from the registry and yet when I install and try and run it, I only ever get a gold screen and you can't access any of the menu buttons, not even the close button will work. And why can't I ask anyone from Adobe for help? There is no support option for their apps - they just dump you into a forum of users... where is the service?