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zachs78928140
Participant
November 6, 2017
Question

media showing offline when it's still connected?

  • November 6, 2017
  • 2 replies
  • 912 views

I've been editing off an external drive and though i haven't changed the drive or reorganized it, it now says media offline for nearly all my clips when i open up the project in premiere. Before this happened once and i just restarted premiere, but that's not working now.

Also when i try to relink the media it is difficult to find the exact clips for the project. any tips would be great!

This topic has been closed for replies.

2 replies

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georgec99808589
Participant
March 13, 2018

I'm having the same problem. I deleted my media cache file like I have a few times but now all of a sudden a bunch of media is offline. Even though I know the location of all the files! I'm using a passport external connected via usb

kulpreet singh
kulpreet singh
Inspiring
March 13, 2018

Hi georgec99808589,

I am sorry about this trouble.

connected via usb

Is it USB 2.0 or 3.0?

Thanks,

Kulpreet Singh

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georgec99808589
Participant
March 15, 2018

It was connected via USB 3.0

Although I have since fixed it my re naming the files everything was located under and relink the media.

Thanks for taking the time to help though!

kulpreet singh
kulpreet singh
Inspiring
November 7, 2017

Hi Zachs78928140,

What is the make/model of your external drive & how exactly is it connected?

Thanks,

Kulpreet Singh

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