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Sunny_Sunny1760
Participant
August 9, 2025
Answered

Mercury Playback Engine Gpu Acceleration Greyed Out [Intel Arc B570]

  • August 9, 2025
  • 2 replies
  • 564 views

Aasalamu alaikum everyone, 

 

I am using intel core i5 13th generation processor and 16x2=32 gb ddr5 ram. 

Recently I have installed Intel Arc B570 10 GB GDDR6 GPU to get more smooth playback. 

But premiere pro is not detecting my GPU, Can you help me guys?

 

My intel arc gpu driver is latest updated - Intel graphics driver 32.0.101.6989

My Adobe Premiere Pro version is - 25.2.3 (Build 4)

 

Thanks in advance. 

 

 

Correct answer R Neil Haugen

As far as I recall, that should be what you will see if it is using the GPU. But it is confusing at first, because of a major change in the program.

 

As they don't allow the user to turn the GPU off anymore, while Premiere is running. Which is why the option there is grayed out.

 

To turn off the GPU, and go to Software Only mode, you have to close Premiere, relaunch holding the Shift key down, and select software only at that time.

 

So the visible behavior is completely reversed! Grayed out means it is in use ... opposite of the previous behavior.

 

And without any 'tool tip' thing to tip you off.

2 replies

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
August 9, 2025

Software rendering update

    S
    Sunny_Sunny1760Author
    Participant
    August 9, 2025

    Thanks Bens for pointing it out 🙂

    R Neil Haugen
    R Neil HaugenCorrect answer
    Legend
    August 9, 2025

    As far as I recall, that should be what you will see if it is using the GPU. But it is confusing at first, because of a major change in the program.

     

    As they don't allow the user to turn the GPU off anymore, while Premiere is running. Which is why the option there is grayed out.

     

    To turn off the GPU, and go to Software Only mode, you have to close Premiere, relaunch holding the Shift key down, and select software only at that time.

     

    So the visible behavior is completely reversed! Grayed out means it is in use ... opposite of the previous behavior.

     

    And without any 'tool tip' thing to tip you off.

    Everyone's mileage always varies ...
      S
      Sunny_Sunny1760Author
      Participant
      August 9, 2025

      Thanks a lot Haugen, I am a total noob, thought my gpu is not working as it's a intel gpu buggy as everyone says. 

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