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ethanw14439070
ethanw14439070
Participant
January 2, 2021
Question

Mercury Playback Engine GPU Acceleration (OpenCL) does not work.

  • January 2, 2021
  • 2 replies
  • 422 views

Specs:

 

AMD Ryzen 5 3600 5-Core Processor.

AMD Radeon RX 5700XT

2 1TB SSD &500GB SSD. 

16GB 3200MHz RAM.

 

I'm running into an issue in which when selecting "Mercury Playback Engine GPU Acceleration (OpenCL)" it seems my playback seems to stop working and I'm unsure to why this is a problem sometimes, sometimes the video will work and will be there, sometimes Premiere Pro will just not want to work with me and feature the video I have placed in.

 

 

 

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    2 replies

    А
    Андрей5F9D
    Participant
    March 9, 2021

    I have same problem on Premiere Pro 14.9.

    Ryzen 5 3600

    RX 5500 XT 8Gb
    32Gb 3200 RAM
    In Premiere 14.8 all work great.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 2, 2021

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    •ATI Driver https://www.amd.com/en/support
    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    ethanw14439070
    ethanw14439070Author
    Participant
    January 2, 2021

    My drivers are most up to date, and I've done a few restarts and emtpied my cache to see if that worked, also I ran into another issue when I use hardware encoding to render my video yet my GPU stays at around 1-2%

     

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