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M
MM79839219
Participant
June 10, 2018
Question

Mercury Playback Engine GPU renderer causes exported video to have green frames. Used to work fine.

  • June 10, 2018
  • 4 replies
  • 1034 views

Windows 10

Premiere Pro CC 12.1.1

I can no longer export video when using the renderer in my project set to "Mercury Playback Engine GPU Acceleration (Open CL)" without the exported video file exhibiting flashing green frames when played. The video plays fine in Premiere with the renderer set to this, it's just when I export that it's a problem.

I used to be able to export using this renderer and the video was fine.

I have not changed any hardware on my system. The only things that I can think of that have changed are the version of Premiere (although I've tried uninstalling it and going back to older versions but that did not fix the issue) and I think Windows 10 installed the latest version of itself.

Exporting using "Mercury Playback Engine Software Only" works fine but I'd rather use the GPU option as it's faster and used to work fine.

This topic has been closed for replies.

4 replies

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.
Legend
June 28, 2018

Hi MM,

Downgrade your GPU drivers according to this post: Green and Pink Video in Premiere Pro 12.0.1 (Build 69)

Does that work for you? Let us know.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
B
Community Expert
Byron CortezCommunity Expert
Community Expert
June 10, 2018

Try this:

1) Close Pr Pro.

2) Delete the files in the Video Previews folder that is right where you have your project in Windows Explorer.

3) Open Pr Pro and try exporting again.

I hope these steps fix your issue.

Byron.
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
June 10, 2018

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

E
excited_Genie16B8
Legend
June 10, 2018

I have not changed any hardware on my system.

Maybe you should.  CUDA seems to be the best GPU option, and that only comes from nVidia cards.

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