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Sipheren07
Sipheren07
Participant
December 12, 2018
Answered

Mercury Playback Engine Greyed Out

  • December 12, 2018
  • 1 reply
  • 11995 views

Hi,

So I have a fresh install of Windows 10 (1803) running an AMD FX 8350, 8GB of Memory and a RX 560 (Driver 18.12.1.1). I have installed Adobe Premier and Media Encoder (updated to latest) and the Mercury Playback Engine is stuck on Software and greyed out.

I ran GPU sniffer and got the attached so I am not sure what is happening, it's like the GPU is not being detected at all. Something to note is I installed Adobe to the 😧 drive as the system drive is a small SSD.

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    Try this, Sipheren07. FAQ: Why is my GPU not available for Mercury Playback Engine GPU acceleration?

    Did that work for you?

    Thanks,

    Kevin

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    December 12, 2018

    Try this, Sipheren07. FAQ: Why is my GPU not available for Mercury Playback Engine GPU acceleration?

    Did that work for you?

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Sipheren07
    Sipheren07Author
    Participant
    December 13, 2018

    I had seen this but given this was a fresh Windows install I figured it should be fine, but alas, used DDU to remove the driver and reinstalled and now it's working.


    Cheers

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