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Takeone.Digital
Known Participant
October 27, 2025
Question

Message to Adobe executives after upgrading from Premiere 24 to version 25

  • October 27, 2025
  • 2 replies
  • 238 views

You proves time and time again that it doesn't care about its customers.
The installment of Premiere 25 new version is not a great event for many!

  1. The first thing you need to do is make sure that projects from previous versions are supported by the software.
  2. The second thing you need to do is inform your customers that projects from the previous version are not supported.
  3. The third thing you need to do is make sure that all of your customers' settings and effects and workspaces are migrated to the new version when they install through your annoying monitoring software.
  4. The fourth thing you need to do is tell your clients that in addition to incompatibility with previous versions of your projects, all of their settings will not work.
  5. The fifth thing you need to do is stop releasing versions and simply fix all the failures and bugs in the latest stable version. There are dozens of bugs and wrong features behavior like this (wrap stabelaizer data inside the project file) that you are aware of.
    After 4 days of trying to save 200 hours of work unsuccessfully, I have no doubt that I will not update to your latest new versions again-
    EVER!

2 replies

R Neil Haugen
R Neil Haugen
Legend
October 27, 2025

1) The vast majority of things we users do are supported when moving a project into a new version. The ones that aren't are due to either:

 

a) dropping of ancient code things (Obsolete bin effects) ... that were listed as going to be removed for the last seven years;

 

b) massive upgrades in color management that were required to keep Premiere 'modern' and give it the capabilities most pros need to work with both SDR and HDR formats interchangeably.

 

In both cases, the changes are at times confusing but absoluetly necessary. All of the volunteers here have helped users get past those as gracefully as possible. But the changes were needed.

 

2) I totally agree they could give better and more informative "tool tips" when upgrading a project. That's been requested for years. Again, the volunteers here can help with the issues froms some confusing and non-intuitive changes, but more info in that initial tool tip could help a lot.

 

3) The only time I've ever had migration issues with workspaces was with a new PC and MS OneDrive decided to take over all user/doc folders. Wouldn't let any Adobe app write anything ... so it couldn't accept any changes from the app. It took three freaking days to completely obliterate OneDrive from my computer.

 

Other than that, since the original CC model started over a decade ago, I've not had any issues. If you have, it normally is a writing permission error in the computer itself. Which isn't an Adobe issue per se.

 

4) They have to routinely update things ... the vast majority of changes one version to the next are the updates to coding absolutely required to keep up with changes in computer hardware and the media used in the app. We users don't see that work but it is the largest part of the versional changes.

 

Past that are the changes to keep up with user needs, and the massive change to color management is definitely required even though it's been absolutely confusing to many users. That's when the volunteers here and some staffer do help with indiviual issues.

 

I would never suggest they not do constant changes to add things like transcription, color management, new search capabilites, and all the other things they've added recently. Even for an old curmudgeon like me, those changes have been a huge upgrade to my editing workflows.

 

And as a long-time volunteer ... are there buggy things and less-than-optimal things for some users? Of course. Some quite puzzling too.

 

But over the last decade, clearly the number of users with issues as a percentage of users has dropped quite a bit. Maddening if you're an affected user though, and always will be.

 

I also work in and teach pro colorists working in Resolve. Which has more stability/bug issues than they used to. And all the colorists I know have their long list of bugs/changes they've wanted there too. Nature of the beast.

 

 

Everyone's mileage always varies ...
T
Takeone.DigitalAuthor
Known Participant
October 27, 2025

Hi Neil, I didn't refer to you or the other volunteers who donate their time and experience for the benefit of users in trouble  who need help.
I thank all of you for that!
From experience in designing critical / financial computing systems - you do not change anything without the customer knowing and understanding the consequences. Nothing, not even a small change. - you know why?
Because if you do not take into account the habits and changes made by the customer, he will leave you for a competitor.

As an experienced person, it may be clear to you how to transfer a workspace environment effects or preset manually but FOR OTHERS if there is corporate management software (creative cloud) with dozens of processes that burdens the system and monitors every fart I make in any software installed, I expect that all the settings and assets I worked on will be transferred to the new version automatically.
If they do not transfer, at least inform the customer. That's  basic! you do not need to defend a corporation that disrespects its customers.
and about this statement:
"clearly the number of users with issues as a percentage of users has dropped quite a bit"
I'm not convinced that this is the case with Premier,
and even if it were, how many customer left?

(so we hear about fewer issues or problems)

 

R Neil Haugen
R Neil Haugen
Legend
October 27, 2025

Thanks for the compliment, yea, "we" appreciate being appreciated like anyone else. I've met some of the other typical user volunteers in person over the years, and it's a friendly and fascinating wide-ranging group.

 

Personally, I've worked with a truly massive amount of users over the years. In the vast majority of cases, upgrading to a new version does successfully migrate all user prefs and settings to the new version. Of course, it doesn't always do so, as I noted. Including for myself once in I don't know how many upgrades I've been through.

 

As I noted, when it doesn't work correctly is nearly always an issue with write permissions on the computer being outside of Adobe's control. Could Adobe give more detailed instructions of what to look for when that does happen? Well, always, yes. In general, their documentations are better than they were, but still, more improvement would be very much appreciated.

 

As someone who loves troubleshooting, and has done so across several apps over the years, on this and other fora, the amount of users posting troubles is lower than in the past ... yet the number of daily users of Premiere is up a ton over a decade ago.

 

New major versions used to get a couple hundred or more separate threads started per day on the forums, it was hard to keep up at first. Now ... if there's a hundred in the first two or three days, that's pretty 'heavy' posting.

 

Conversely, user issues with Resolve are higher than they used to be, as I think it is going to be the case when any company tries to make a one-stop solution for all video editing/post workflows across all media and hardware. The variability of stuff out there is just so massive to attempt to get everything working perfectly on every possible system.

 

I don't defend nor attack either Adobe or BlackMagic, as I'm not a "corporate" type, always been self-employed. I appreciate the tools the companies provide, but that's all they do, provide tools.

 

I have quite a woodshop, including several hammers. I've no clue what "brand" any of the hammers are, nor do I care. They work as intended, within the limitations for each style/type of hammer.

 

All these apps are is a fancy hammer. Use what works for you. As the first rule is you gotta get the work out the door for the nice people what pays your bills. And they don't care what you use as long as the work meets all their needs, hopes, and if possible, dreams.

 

And also, thank you for posting here! I never expect to agree with anyone more than I expect them to agree with me. You are most welcome to be you, as I will be me. And the more users that do post here the better off we all will be.

Everyone's mileage always varies ...
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 27, 2025

You need to do a search and send a letter to Adobe

 

The support employees who read here do not make the decisions

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