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jasonawilliams
Participant
May 11, 2023
Question

MOGRT's and R3D Files

  • May 11, 2023
  • 1 reply
  • 144 views

In the latest two versions 23.3 and now 23.4 if I try and use both a MOGRT and a RED File in the same timeline, my playback completely halts.

 

I've worked with Adobe Support only to have them tell me my hardware wasn't up to the task -- but here's the kicker, when I switch over to the Intel Version of the app (even though I'm on an M1 Ultra Mac Studio with 64 GB of Ram), everything seems to work fine. The playback isn't as smooth, but it works.

 

Everything worked fine on 23.2 and I'll likely be rolling back to that until I get a competent support person that will dig under the hood and look for the bug, not just fiddle around on my computer to end with the same results I do.

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    1 reply

    M
    marcusg44473159
    Participant
    October 16, 2023

    I have the exact same issue on the newer M2 Mac Studio. I have tried rolling back, updating to 24.0, and different combinations of MOGRTs and can't find anything to work other than the Intel versions. I find it hard to believe it's my system when it can manage much harder tasks than a lower third on a RED raw file?

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