Skip to main content
C
ChrisKirbyWTNH
Participating Frequently
August 29, 2023
Answered

MOGRTs Stop Loading at 15%

  • August 29, 2023
  • 12 replies
  • 1968 views

Hi. I'm working in Adobe Premiere v23.6 on a Windows machine and MOGRTs from the Essential Graphics panel won't load anymore. They all get stuck at 15% regardless of whether they're the stock ones that come pre-installed with Premiere, or ones I built myself in After Effects. After some reserach, I found this was a problem several years ago, but I can't find any fixes for the most recent version of Premiere. Any suggestions?

    This topic has been closed for replies.
    Correct answer DaciaSaenz

    Updating NVIDIA drivers resolved the issue. 

    12 replies

    Show previous replies
    C
    ChrisKirbyWTNHAuthor
    Participating Frequently
    August 29, 2023

    I re-installed v22.6.4 and the mogrts work correctly.

    I have not tried installing the latest Premiere Pro Beta - I'm on v23.6.

    I have AE and Media Encoder  v 23.6 installed.

    I have 250GB of space on my scratch disc.

    Screenshot of Media Cache location attached.

    Screenshot of GetAVICodecs error message attached.

    Screenshot of video card message attached.

    Console View screenshot attached.

     

     

      DaciaSaenz
      Community Manager
      DaciaSaenzCommunity Manager
      Community Manager
      August 29, 2023

      Hi @ChrisKirbyWTNH, 

       

      That is super frustrating. Would you mind checking a few things for me? 

      • Does it happen in 22.6?
      • Does it happen in the latest Premiere Pro Beta?
      • Do you have After Effects installed? 
        • If so what version? 
      • Can you please share a screenshot of your scratch disk settings? 
      • Do you have enough memory on disk? 
      • Can you open the Console (CTRL + F12) and select "Console View" from the Hamburger Menu of that panel?
        • Next apply a Mogrt to the timeline and look for something that says "MOTION-GRAPHICS-TEMPLATE" 
        • Please take a screenshot of what it says after that statement and send to me as well. 

       

      Thanks so much! I hope we can get you back on track soon. 

      - Dacia Saenz, AE & PR Engineering Teams
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices