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Motion Graphics Not Compatible with Current Version, but Premier is Fully Updated

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Hi guys, super frustrating.

I am trying to drag and drop a motion graphic into my timeline, but every time I try it says that it is not compatible with my version of premiere and to update to the latest version.

My Premiere and AE are both up to date.

This happens with every graphic I try to pull over from the adobe stock essential graphics tab.

Screenshots attached.

KatieTooCorrect answer

Community Manager

Hi all,
Thanks for taking the time to report this, and apologies for the long silence on the thread. Good news - the issue you reported here has been fixed, and the fix is available in the latest release of Premiere.

If you update and still see the problem, please reply here with your exact version (Help > About Premiere Pro) and your OS, and we will take another look.

Thanks again for flagging it - reports like yours are what get these fixed.
Katie

KatieToo

Correct answer

Community Manager

Hi all,
Thanks for taking the time to report this, and apologies for the long silence on the thread. Good news - the issue you reported here has been fixed, and the fix is available in the latest release of Premiere.

If you update and still see the problem, please reply here with your exact version (Help > About Premiere Pro) and your OS, and we will take another look.

Thanks again for flagging it - reports like yours are what get these fixed.
Katie

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Corvus13Author

Participating Frequently

Hey it worked! Thats awesome!

Do you have any idea what caused the issue? I’m just super curious since I have other friends that were on the same version and weren’t experiencing any issues.

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Theresa Rostek

Community Manager

@Corvus13,

If you have time to try the following, I’d like to see if there’s an issue downloading into the temp folder. Close Premiere Pro. If you navigate to:

On Win:
C:\Users\username\AppData\Local\Temp\ProStock\Premiere Pro\

On Mac:
/var/folders/9x/<this will be a big random number>/T/ProStock/Premiere Pro

Inside the Premiere Pro folder will be folders with the different versions of Premiere you’ve installed. These folders house the thumbnail/mp4 and information shown in the Adobe Stock tab.

Delete 26.0.0, 26.0.2
Relaunch Premiere Pro.
Navigate to Graphics Templates panel and open the Adobe Stock tab and attempt to license a mogrt.

Does the issue persist?

Many thanks,

Theresa

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Motion Graphics, Premiere Pro

Corvus13Author

Participating Frequently

Hey Theresa, I’m stuck. I got to /var but then I’m on this page and I don’t know where to go from here.

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Corvus13Author

Participating Frequently

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Theresa Rostek

Community Manager

Hi @hpdean and @Corvus13,

In addition to the questions I’ve asked, could you also provide a video of the entire screen of Premiere Pro with your workflow so I can see the issue?

Thanks,

Theresa

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Motion Graphics, Premiere Pro

Corvus13Author

Participating Frequently

Hi Theresa!

-Having this issue with every Adobe mogrt from the adobe stock panel, both free and paid.

-I am able to drag over mogrts from “my templates” but not from the adobe stock panel

-This issue appeared after upgrading to the newest version of adobe, but reverting to older versions also presented the issue.

-I am running Tahoe 26.2 and Premiere 26.0.2

-On the Adobe for Enterprise Plan

Working on getting a screen recording for you of the error.

Also, @hpdean workaround works for me. If I license from the adobe stock webpage those mogrts will also show up in MyTemplates and will work fine.

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Corvus13Author

Participating Frequently

@Theresa Rostek here’s the screen recording:

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Screen Recording 2026-03-13 at 11.35.54 AM.mov

H

hpdean

Participant

I am having the same issue. The workaround I found is that I can go directly to Adobe Stock on the web and grab the premiere pro template/mogrt and import it into My Templates. It is a frustrating extra step, but it works. Adobe, please fix this issue!

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Theresa Rostek

Community Manager

Hi @hpdean,

Sorry you’ve run into this as well. Can you please post screenshot of About Premiere found under the Help dropdown menu and tell me what OS you are on.

I also need to know:

If you’re having trouble licensing content from the Graphics Templates panel that’s only Premium content, free content, or both?
Are you able to license and drag/drop mogrts from the Adobe Stock panel?
What changed between you not having this issue to having this issue? (update the app? OS upgrade? Change your app plan? etc.)
What type of Creative Cloud plan are you on?

Thanks,
Theresa

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Motion Graphics, Premiere Pro

Theresa Rostek

Community Manager

Hi @Corvus13,

Sorry you’re running into issues. Can you tell me if

it’s only Premium content, free content, or both?
Are you able to pull in mogrts from the Adobe Stock panel?
What changed between you not having this issue to having this issue? (update the app? OS upgrade? Change your app plan? etc.)
What type of Creative Cloud plan are you on?

Many thanks!
Theresa

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Motion Graphics, Premiere Pro