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A
adarshdn
Participant
October 4, 2019
Question

.mov files lag in playback/not playing back/only audio can be imported to timeline Premier Pro 2019

  • October 4, 2019
  • 3 replies
  • 13221 views

Hello, 

I recently built a new new PC and did a fresh install of the Creative cloud apps. 

I imported .MOV files shot on the iphone to the project. When i try to playback the media in the source monitor, the video does not playback or keeps looping few frames from the video (the begning few frames of the clip).

If i try to import the video to the timeline, only audio gets imported to timeline. 

I saw a number of threads which go through .MOV format issues. 

I tried most of the solutions posted. 

I cleared cache memory, did a clean uninstall and reinatll of the full creative cloud suit.  I am still not able to use the .MOV files. 

I tried to convert the .MOV files to MP4 and tried, and it works perfectly fine. But its not supporting .MOV natively

Specs and Details:

1. Adobe Premier pro V13.1.4

2. AMD Ryzen 3700x

3. 16GB Ram 

4. AMD RX590 Graphics card

5. Samsung 970 Evo Plus 500GB m.2 SSD

 

    This topic has been closed for replies.

    3 replies

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    October 4, 2019

    Post screenshot of clip in Mediainfo in treeview.

    MediaInfo windows

    edit2j47225339
    edit2j47225339
    Known Participant
    October 4, 2019

    Remeber that .mov is only a container. a .mov file can have many different codecs. Only some of those will be supported by premiere. You will have to convert the videos into a different codec for premiere to be able to import them. The audio is probably in a supported codec which is why it does import the audio.

      A
      adarshdnAuthor
      Participant
      October 4, 2019
      I'm assuming i can change the codec using Media Encoder?? Is there a tutorial on the right settings to use to convert the .mov files?? i found several tutorials, but most of them are vague and very old
      N
      nicolel89415276
      Participant
      April 22, 2020

      Hi! I'm having the same issue, did you figure out how to do it? mind sharing? 

      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      October 4, 2019

      Phone footage is notorious for giving issues: codec, vfr. Might want to consider using Proxies 

      For only having audio on the timeline this is an user error: tracks not source patched.

        A
        adarshdnAuthor
        Participant
        October 4, 2019

        Hello Ann,

        I have not tried creating proxies, i will give that a try.

        As far as the tracks not sources, i actually had the video toggel turned on in the timeline, when i got o drag the entire video from project to timeliine, it gives me a 'X" inside a round logo, showing it cant import the video to timeline.

        but if i try to drag just the audio from the source monitor to time line, it works, but if i try to drag just the video from the source monitor, it wont work.

        Again, i had my video channel toggeled ON in the timeline. 

        For some .MOV clips, i was able to drag the video to timeline, but the video wouldnt playback realtime and used to get struck at a single frame while audio played fine

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