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nice_Buttercup1549
Known Participant
August 12, 2018
Question

.mov files not supported after upgrade?

  • August 12, 2018
  • 8 replies
  • 11591 views

I just upgraded my Premiere Pro CC 2018 to v12.1.2 (Build 69) and now when I attempt to open a file that I was previously working on just prior to the upgrade, Premiere Pro tells me that my .MOV files are no longer supported.  Exact error message is, "File format not supported."

    This topic has been closed for replies.

    8 replies

    R
    richardb85358451
    Participant
    April 13, 2019

    okay thanks for the news - so basically, we can't use Bridge if we have any (.mov) files backed up from our iPhones and use them in our videos because they are all wrapped up in the dreaded (.mov).

    I've been trying for a long time to organize the thousands of videos I have with Bridge and got tired of it freezing all the time.

    All I want to do is find a program that can allow me to see files like (.psd), (.mov) all in one program so I can organize the family albums and use the files for video projects.

    I am baffled that Adobe can't allow us access to these videos. The only way I can use Bridge is if I remove all the (.mov) files to another computer or create another hard drive just for (.mov) files.

    abhranilc53192887
    abhranilc53192887
    Participant
    September 24, 2018

    Do install the latest QuickTime version....then re install premier pro ..  this worked for me...

    Just give it a try

    R
    rhonam67512769
    Participating Frequently
    August 30, 2018

    Hi,

    This will fix your problem.

    This easily converts .mov files to a codec that can be imported in to the current Premier Pro. I just tried it and it works. It's for Camtasia but works the same for Premier Pro   https://www.learncamtasia.com/cool-resources/convert-alpha-movs-to-work-in-camtasia-9/

    Just follow the 5 min video and download the files below it.

    I can now import all my older .mov alpha channel videos and they work as they should do.

    M
    maxstudio1
    Participant
    October 24, 2018

    It doesn't fix every scenario, but thank you for the workaround.

    My case:

    I updated After Effects during the last days.

    1. I'm working on an urgent AE project... The project has 30 .mov files (from a DJI Phantom Pro 4). Out of nowhere, an error message appears: "this .mov file is damaged or no longer supported" while i'm editing a totally different .mov file.

    2. I save the project (thank god, it did save without crashing....)

    3. When i try to re-open the project, After Effects refuses to launch the project and crashes after reminding me "this .mov file is damaged or no longer supported"

    ADOBE!!!!!!!!!!

    R Neil Haugen
    R Neil Haugen
    Legend
    October 24, 2018

    This post would be more suited for the AfterEffects forum ...

    After Effects

    Neil

    Everyone's mileage always varies ...
    N
    nice_Buttercup1549Author
    Known Participant
    August 13, 2018

    Ok...  It worked for a whole hour.  I wish I could tell you why but I have no idea.  I even tested it with several other projects and it was working, until I cleared the plug-in cache (a lot of my 3rd party plug-ins stopped working after the update).  Now it's not working again.

    What other software editing solutions has anyone had good luck with?

    N
    nice_Buttercup1549Author
    Known Participant
    August 12, 2018

    Dear Adobe -

    If you can't offer any stability in software codecs or even offer reasonable workarounds, your software is essentially worthless.

    Thank you

      R
      rodneyb56060189
      Legend
      August 13, 2018

      Aside from the transcoding potential, if your camera ( like my Nikon DSLR and some canon cameras) have an HDMI port you can record to a better 10 bit space via atomos or something, to pro res or DNxHD etc. The SD card stuff with h264 mov was kinda junky anyway for editing. Although many people claimed new fast cpu's and stuff could deal with it nicely.

      There isn't apple support for windows based quicktime for years ( qucktime 7) so that's nothing new really.

      Good luck and don't be upset to the point where you give up on doing cool stuff with your imagination.

      N
      nice_Buttercup1549Author
      Known Participant
      August 13, 2018

      My problem is that I don't have time to deal with these kinds of issues, as I'm sure many others can attest.  If I license software from a company there's a certain amount of expectation that it will work as advertised.  No excuses.  If not, I would be totally happy with some kind of workaround that would allow the software to work as it had previous to the upgrade that removed that functionality.  I got nothing.  Adobe doesn't really offer any thoughtful support options either.  Just this forum really.  And as much as I appreciate anyone's help here, this problem seems beyond the scope of what any peer can resolve.  But thank you for trying though.

      At this point I'll hang on for a couple of days to see if anything promising develops.  Beyond that I'll need to look into other solutions.  Perhaps an old analog Beta tape editor.  At least that worked for over a decade.

        juanmario
        juanmario
        Participating Frequently
        August 12, 2018

        In these last days I have read, Premiere does not support AVI, Premiere does not support nvenc h264, and now that does not support MOV h264, I am thinking that I started to participate in Adobe forums only to suffer a heart attack.

        R Neil Haugen
        R Neil Haugen
        Legend
        August 13, 2018

        PrPro does support all those formats. It's specific codecs available within those formats that are the issue.

        But of course if your media is in one of those, that's a hammer upside the head pain.

        The Qt-7 thing especially. I don't understand why Apple feels the need to request other companies stop supporting that era media. I've seen no explanation of the reason at all.

        Neil

        Everyone's mileage always varies ...
        N
        nice_Buttercup1549Author
        Known Participant
        August 13, 2018

        So how about that MediaReactor Lite for Adobe?  Is that the fix I'm looking for?

        MediaReactor Lite Adobe

        R
        rodneyb56060189
        Legend
        August 12, 2018

        I don't get it. Neil, are you saying that the canon and Nikon cameras, bought several years ago, that record mov h264 to SD cards natively, is no longer supported as a wrapper and codec in PPro ?

        R Neil Haugen
        R Neil Haugen
        Legend
        August 12, 2018

        Doesn't matter the camera, it's whether there is an early QuickTime version used in the encode process. It's something like QuickTime 7 or close to that. Whichever number it is, that earlier version Apple wants to "denigrate". So it would be an mov format in that earlier QuickTime codec.

        Which can at times be fun to figure out. Lovely, eh?

        Neil

        Everyone's mileage always varies ...
        N
        nice_Buttercup1549Author
        Known Participant
        August 12, 2018

        I can still open .MOV files on my laptop which is the same OS (Windows 10) but the version of Premiere is v12.1.2 (Build 10).  At this point I don't dare update it.

        R
        rodneyb56060189
        Legend
        August 12, 2018

        The extension of your file ( mov, avi, etc. ) are thought of as "wrappers'. Like you buy food and it is in a thing that you can put in microwave or oven or something, and that is the "wrapper". What is actually IN the wrapper is a matter of what the contents are, which in this case is called  CODEC. The Codec ( "Compression / DE-compression ) is similar to what you actually HAVE within the wrapper.

        These codecs are sometimes being favored by some companies or dropped by others. In the current situation you are in, Adobe is discontinuing support for certain codecs that they deem is really old and no longer used by most users of the program.

        That means that the CODEC ( rather than the WRAPPER) is no longer being supported by the newest versions of PPro. It takes a lot of programming stuff to differentiate those codecs and support them ( some are 8 bit old stuff and no longer used by most people ).

        You can google this situation and do searches on internet about what codecs are going to be unsupported by Adobe.

        I'm assuming that is your issue, but am just guessing due to your not knowing ( and saying ) what your codec is inside the MOV wrapper.

        This information should help you get started on solving the problem !  Good Luck !

        N
        nice_Buttercup1549Author
        Known Participant
        August 12, 2018

        Thanks for the lesson on codecs.  Unfortunately that doesn't solve my problem.  I need a workaround.  I can tell you the codec is H.264 and I've just read that it's discontinued.  So I'd rather know what codecs still work with .MOV.  Maybe I can convert these files to something that still works without losing the quality of the image?

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