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digicube
Participant
February 4, 2024
Question

MOV files shot on my iPhone have strange colours. I have attached a sample.

  • February 4, 2024
  • 1 reply
  • 328 views

I have a 2013 MacBook and an iPhone. For years, I've been using iTunes to move photos from my iPhone to my MacBook and back to my NAS to share.
Sometime around 2022, iTunes seems to have disappeared and my Mac stopped updating on Catalina.
The photos moved directly from the iPhone to the Photos app and I started copying them from the Photos app to the NAS for backup.
At that time, my videos were backed up as M4V files, but suddenly they were reformatted to MOV, and the colours were also broken, as I have attached as a sample, and when I move them back to my MacBook or iPhone, the original colours do not come back. Does anyone know of this phenomenon or know of a solution?

This topic has been closed for replies.

1 reply

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
February 6, 2024

Hi @digicube,

I read your notes. I suspect you have a newer iPhone. Do you? If so, check your camera settings. You might be shooting HDR, which is set by default in newer iPhones. You can turn it off to return to your previous workflow. Does that help, or is this just not the case? Please let us know. I hope we can help. Sorry for the hassle. 

 

Thanks,
Kev in

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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