Skip to main content
J
JMLep
Participant
December 16, 2020
Question

.mov import & render

  • December 16, 2020
  • 2 replies
  • 335 views

Hello Adobe Community,

 

I have imported a .mov file which generates an "error retrieving frame" message. When rendering the sequence, another "Video Preview Error" message pops up ... any idea what could be the origin of these messages and what the solution could be ? 

I am using Pr v14.6 on Windows 10.

 

Thanks to all 🙂

This topic has been closed for replies.

2 replies

J
JMLepAuthor
Participant
December 16, 2020

Here are the screenshots of the messages : 

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
December 16, 2020

Are you working of a NAS. If so try a local drive.

Post screenshot sequence settings as your preview codec looks incorrect.

J
JMLepAuthor
Participant
December 17, 2020

Hello Ann Bens,

 

Thanks for your reply. Hereafter is the screenshot of my Sequence setting. 

Changing the location of my source file (from NAS to :C drive) did not make any changes .. still having the same Error messages ...

 

In Video previews box I have modified the Preview File Format to Quicktime. This has the effect that I could eventually use the Render In to Out function with not Video Preview Error message. However, the Error retrieving frame message is still on.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
December 16, 2020

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices